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Managed Print Services Contract
"I need a Managed Print Services Contract for my medium-sized law firm (50 employees) that focuses heavily on data security and includes maintenance services for 15 multi-function printers across two office locations, with implementation to begin from March 2025."
1. Parties: Identification of contracting parties including registered addresses and company numbers
2. Background: Context of the agreement and high-level objectives
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of print services to be provided
5. Service Levels: Performance metrics and service standards
6. Charges and Payment: Pricing structure, payment terms, and invoicing
7. Term and Termination: Duration of agreement and termination provisions
8. Data Protection: Compliance with UK GDPR and data protection obligations
9. Confidentiality: Protection of confidential information
10. Liability and Indemnities: Allocation of risks and liability caps
1. Staff Transfer: TUPE provisions for scenarios involving transfer of employees
2. Change Control: Process for managing changes to services, typically used in complex or long-term contracts
3. Business Continuity: Disaster recovery and service continuation provisions for business-critical services
4. Environmental Compliance: Green initiatives and compliance requirements for environmentally significant operations
1. Schedule 1 - Services Description: Detailed specification of services
2. Schedule 2 - Service Levels: Detailed SLAs and KPIs
3. Schedule 3 - Charges: Detailed pricing structure and volume bands
4. Schedule 4 - Equipment List: Inventory of print devices and locations
5. Schedule 5 - Implementation Plan: Timeline and milestones for service deployment
6. Schedule 6 - Data Processing Agreement: Detailed data protection obligations
7. Schedule 7 - Support and Maintenance: Technical support details and procedures
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