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Managed Print Services Contract

Managed Print Services Contract Template for Canada

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Key Requirements PROMPT example:

Managed Print Services Contract

"I need a Managed Print Services Contract for a medium-sized law firm with 5 office locations across Ontario, requiring high-security printing solutions and strict data protection measures, with service implementation to begin March 1, 2025."

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Document background
This Managed Print Services Contract is designed for organizations seeking to outsource their print infrastructure management to specialized service providers within the Canadian market. It is particularly suitable for medium to large organizations requiring comprehensive print solutions, including equipment provision, maintenance, consumables management, and technical support. The contract addresses key aspects such as service level agreements, performance metrics, cost optimization, and environmental sustainability, while ensuring compliance with Canadian federal and provincial regulations. This document type is essential when transitioning from in-house print management to a managed service model or when renewing existing print service arrangements, providing a structured framework for the service relationship while protecting both parties' interests under Canadian jurisdiction.
Suggested Sections

1. Parties: Identification of service provider and customer, including full legal names and addresses

2. Background: Context of the agreement and brief description of the managed print services arrangement

3. Definitions: Key terms used throughout the agreement including technical and service-related definitions

4. Services Scope: Detailed description of print services, equipment provision, and maintenance obligations

5. Service Levels: Performance metrics, response times, and service quality standards

6. Equipment and Consumables: Specifications for printer hardware, supplies, and consumables management

7. Term and Renewal: Duration of agreement and renewal provisions

8. Fees and Payment: Pricing structure, payment terms, and billing procedures

9. Customer Obligations: Customer responsibilities including access, cooperation, and usage requirements

10. Data Protection and Security: Measures for protecting sensitive information and compliance with privacy laws

11. Warranties and Representations: Service provider's warranties and customer acknowledgments

12. Liability and Indemnification: Risk allocation between parties and limitation of liability provisions

13. Termination: Grounds for termination, notice requirements, and consequences

14. General Provisions: Standard legal clauses including governing law, notices, and assignment

Optional Sections

1. Environmental Compliance: Specific provisions for environmental standards and recycling programs, used when customer has specific sustainability requirements

2. Multi-Location Services: Additional terms for services across multiple customer sites, used for enterprises with multiple locations

3. Integration Services: Terms for integration with customer's IT systems, used when deep technical integration is required

4. Training Services: Provisions for user training and education, included when comprehensive training is part of the service

5. Disaster Recovery: Business continuity and disaster recovery procedures, used for critical business environments

6. Security Clearance: Requirements for service personnel security clearance, used in high-security environments

7. Software License Terms: Specific terms for print management software, included when software is a significant component

8. Volume Commitments: Minimum print volume guarantees and related terms, used in large-scale deployments

Suggested Schedules

1. Schedule A - Equipment Specifications: Detailed list of all printer hardware, specifications, and locations

2. Schedule B - Service Level Agreement: Comprehensive SLA metrics, measurement methods, and reporting requirements

3. Schedule C - Pricing and Payment Schedule: Detailed pricing structure, volume bands, and payment terms

4. Schedule D - Implementation Plan: Timeline and milestones for service deployment and transition

5. Schedule E - Consumables List: Approved consumables specifications and ordering procedures

6. Schedule F - Technical Support Procedures: Support escalation procedures and contact information

7. Appendix 1 - Service Request Procedures: Forms and procedures for requesting service or supplies

8. Appendix 2 - Report Templates: Standard formats for service level and usage reporting

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions















































Clauses






































Relevant Industries

Financial Services

Healthcare

Education

Government

Legal Services

Manufacturing

Retail

Professional Services

Technology

Insurance

Telecommunications

Non-profit Organizations

Relevant Teams

Information Technology

Procurement

Operations

Finance

Legal

Facilities Management

Sustainability

Risk Management

Compliance

Administrative Services

Relevant Roles

Chief Information Officer

IT Director

Procurement Manager

Facilities Manager

Operations Director

Chief Financial Officer

IT Infrastructure Manager

Office Services Manager

Contract Manager

Sustainability Officer

Chief Technology Officer

Print Services Manager

Business Operations Manager

Compliance Officer

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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