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IT Managed Services Agreement
"I need an IT Managed Services Agreement for my fintech startup to engage a service provider for cloud infrastructure management and cybersecurity services, with strict data protection provisions and service level agreements suitable for a regulated financial services environment."
1. Parties: Details of the service provider and customer, including registered addresses and company numbers
2. Background: Context of the agreement and high-level description of services to be provided
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of IT services to be provided
5. Service Levels: Performance standards and metrics
6. Charges and Payment: Pricing, payment terms, and invoicing arrangements
7. Data Protection: Compliance with GDPR and data protection laws
8. Confidentiality: Protection of confidential information
9. Intellectual Property Rights: Ownership and licensing of IP
10. Liability and Insurance: Limitation of liability and insurance requirements
11. Term and Termination: Duration and termination provisions
1. Change Control: Process for managing changes to services - recommended for complex or long-term agreements
2. TUPE: Employee transfer provisions - required when staff transfer is involved
3. Security Requirements: Specific security standards and compliance - recommended for handling sensitive data or regulated industries
4. Business Continuity: Disaster recovery and continuity plans - recommended for critical services
5. Exit Management: Transition arrangements at contract end - recommended for complex services or where service continuity is crucial
1. Schedule 1 - Services Description: Detailed specification of services
2. Schedule 2 - Service Levels: Detailed SLAs and KPIs
3. Schedule 3 - Charges: Detailed pricing structure and rates
4. Schedule 4 - Change Control Procedure: Detailed change management process
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms
6. Schedule 6 - Security Requirements: Detailed security protocols and standards
7. Schedule 7 - Exit Plan: Detailed transition arrangements
8. Schedule 8 - Personnel: Key personnel and qualifications
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