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1. Data Protection: Required when services involve processing of personal data under Swiss FDPA

2. Intellectual Property Rights: Needed when services involve creation or use of intellectual property

3. Business Continuity: Include when service disruption could significantly impact customer operations

4. Security Requirements: Required for services involving sensitive information or systems access

5. Audit Rights: Include when customer requires right to audit service delivery

6. Insurance: Include when specific insurance coverage is required for high-risk services

7. Exit Assistance: Required for complex services requiring transition support upon termination

1. Schedule 1 - Service Description: Detailed technical specifications of services provided

2. Schedule 2 - Pricing and Payment Terms: Detailed fee structure, rates, and payment conditions

3. Schedule 3 - Contact Details: Key contacts and escalation procedures for both parties

4. Schedule 4 - Technical Requirements: Customer system requirements and technical prerequisites

5. Appendix A - Service Exclusions: Explicit list of services and conditions not covered by the agreement

6. Appendix B - Change Control Procedure: Process for requesting and implementing changes to services

7. Appendix C - Acceptance Criteria: Criteria for accepting service delivery in absence of standard SLAs