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Managed Services Contract

Managed Services Contract Template for Switzerland

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Key Requirements PROMPT example:

Managed Services Contract

"I need a Managed Services Contract under Swiss law for IT infrastructure management services, including 24/7 support and disaster recovery, with a planned commencement date of March 1, 2025, and an initial term of 3 years."

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Document background
This Managed Services Contract template is designed for use in Switzerland when organizations seek to outsource specific operational functions or services to a specialized service provider on an ongoing basis. The document incorporates key requirements under Swiss law, including provisions from the Code of Obligations and Federal Act on Data Protection, while addressing essential commercial and operational aspects such as service levels, governance, and risk allocation. It is particularly relevant for medium to long-term service arrangements where clear performance metrics, operational procedures, and compliance requirements need to be established. The contract structure allows for customization across various service types while maintaining compliance with Swiss legal requirements and business practices.
Suggested Sections

1. Parties: Identification of the service provider and customer, including full legal names and addresses

2. Background: Context of the agreement, including business objectives and high-level description of services

3. Definitions and Interpretation: Definitions of key terms and interpretation rules for the agreement

4. Services Scope: Detailed description of services to be provided, including core obligations and exclusions

5. Term and Renewal: Duration of the agreement, including start date and renewal provisions

6. Service Provider Obligations: Key responsibilities and commitments of the service provider

7. Customer Obligations: Key responsibilities and commitments of the customer

8. Service Levels: Performance standards, measurement metrics, and remedies for non-performance

9. Charges and Payment: Pricing, payment terms, invoicing, and cost adjustment mechanisms

10. Governance and Reporting: Management structure, reporting requirements, and meeting schedules

11. Data Protection and Security: Compliance with FADP and security requirements for data handling

12. Intellectual Property Rights: Ownership and licensing of IP created or used in service delivery

13. Confidentiality: Protection of confidential information and trade secrets

14. Liability and Indemnities: Allocation of risks, limitation of liability, and indemnification obligations

15. Force Majeure: Events excusing performance and related procedures

16. Termination: Termination rights, procedures, and consequences

17. Exit Management: Procedures for service transition upon contract end

18. General Provisions: Standard legal provisions including notices, amendments, and governing law

Optional Sections

1. Personnel and Key Staff: Used when specific personnel requirements or key staff commitments are critical to service delivery

2. Business Continuity: Required for critical services where disaster recovery and business continuity are essential

3. Compliance and Audit Rights: Important for regulated industries or when compliance certifications are required

4. Insurance: Detailed insurance requirements, recommended for high-risk or high-value services

5. Parent Company Guarantee: Include when financial security from service provider's parent company is required

6. Change Control: Detailed change management procedures for complex or long-term services

7. Benchmarking: Include for long-term contracts where market competitiveness needs to be maintained

8. Environmental and Social Responsibility: Important for companies with strong ESG commitments

Suggested Schedules

1. Service Description: Detailed technical and operational description of services

2. Service Levels and Service Credits: Detailed SLA metrics, measurement methods, and service credit calculations

3. Charges: Detailed pricing, rate cards, and charging mechanisms

4. Customer Dependencies: Detailed customer obligations and requirements for service delivery

5. Governance and Reports: Detailed governance structure, meeting schedule, and report templates

6. Security Requirements: Detailed security policies and procedures

7. Business Continuity Plan: Detailed disaster recovery and business continuity procedures

8. Exit Plan: Detailed transition requirements and procedures

9. Approved Subcontractors: List of approved subcontractors and their roles

10. Form of Parent Company Guarantee: Standard form of parent company guarantee if required

11. Data Processing Agreement: Detailed data protection and processing requirements under FADP

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions





















































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Relevant Industries

Information Technology

Financial Services

Healthcare

Manufacturing

Telecommunications

Professional Services

Energy & Utilities

Retail

Transportation & Logistics

Life Sciences

Insurance

Banking

Relevant Teams

Legal

Procurement

Information Technology

Operations

Finance

Risk & Compliance

Vendor Management

Service Delivery

Commercial

Project Management

Information Security

Relevant Roles

Chief Information Officer

Head of Procurement

Legal Counsel

Contract Manager

Operations Director

Service Delivery Manager

Chief Technology Officer

Vendor Management Lead

Procurement Manager

IT Director

Chief Financial Officer

Risk Manager

Compliance Officer

Commercial Director

Project Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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