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Administrative Services Agreement for Australia

Administrative Services Agreement Template for Australia

An Administrative Services Agreement governed by Australian law that establishes the terms and conditions under which administrative support services are provided. This agreement covers service scope, performance standards, fees, and operational requirements while ensuring compliance with Australian federal and state regulations. It includes provisions for data protection, confidentiality, and service level requirements, making it suitable for both commercial and institutional use within the Australian jurisdiction.

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What is a Administrative Services Agreement?

The Administrative Services Agreement is a comprehensive legal document used when an organization needs to formally engage external providers for administrative support functions. This agreement, compliant with Australian law, is essential for businesses outsourcing administrative operations such as office management, secretarial services, data processing, or general business support. It defines the scope of services, performance metrics, fee structures, and compliance requirements while protecting both parties' interests. The document is particularly relevant in today's business environment where organizations increasingly rely on specialized service providers for operational efficiency. This agreement ensures clarity in service delivery expectations, risk allocation, and regulatory compliance, particularly within the Australian business and legal context.

What sections should be included in a Administrative Services Agreement?

1. Parties: Identifies and provides full legal details of all parties to the agreement

2. Background: Provides context and purpose of the agreement

3. Definitions and Interpretation: Defines key terms and establishes interpretation principles

4. Term and Renewal: Specifies initial term, renewal options and conditions

5. Services: Details the administrative services to be provided

6. Service Provider's Obligations: Lists key responsibilities and service standards

7. Client's Obligations: Specifies client's responsibilities and requirements

8. Fees and Payment: Details service fees, payment terms, and invoicing procedures

9. Performance Standards: Establishes KPIs and service level requirements

10. Personnel: Requirements for staff qualifications and conduct

11. Compliance: Regulatory compliance and legal requirements

12. Confidentiality: Confidentiality obligations and information handling

13. Liability and Indemnity: Risk allocation between parties

14. Insurance: Required insurance coverage and limits

15. Termination: Termination rights, process, and consequences

16. Dispute Resolution: Process for handling disputes

17. General Provisions: Standard boilerplate clauses including governing law, notices, etc.

What sections are optional to include in a Administrative Services Agreement?

1. Intellectual Property: Required when services involve creation or use of intellectual property

2. Data Protection and Privacy: Required when personal data is processed or stored

3. Equipment and Facilities: Include when physical assets are provided by either party

4. Business Continuity: Required for critical services requiring disaster recovery planning

5. Transition Services: Include when complex handover procedures are needed

6. Subcontracting: Required if service provider may use subcontractors

7. Change Management: Include for services requiring formal change control processes

8. Security Requirements: Required when dealing with sensitive information or systems access

9. Audit Rights: Include when client requires audit capabilities

What schedules should be included in a Administrative Services Agreement?

1. Schedule 1 - Services Description: Detailed description of all services to be provided

2. Schedule 2 - Service Levels: Specific performance metrics and KPIs

3. Schedule 3 - Fee Schedule: Detailed breakdown of fees and charges

4. Schedule 4 - Key Personnel: Lists key staff and their roles/qualifications

5. Schedule 5 - Reporting Requirements: Details of required reports and their frequency

6. Schedule 6 - Implementation Plan: Timeline and milestones for service implementation

7. Schedule 7 - Contact Details: Key contacts and escalation procedures

8. Appendix A - Form of Change Order: Template for documenting service changes

9. Appendix B - Security Procedures: Detailed security protocols and requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Ƶ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Australia

Publisher

Ƶ

Document Type

Service Agreement

Sector

Cost

Free to use
Relevant legal definitions



































Clauses






























Relevant Industries

Professional Services

Education

Healthcare

Financial Services

Technology

Manufacturing

Retail

Government

Non-Profit

Real Estate

Construction

Hospitality

Transportation

Energy

Relevant Teams

Operations

Legal

Procurement

Administration

Finance

Compliance

Risk Management

Facilities Management

Corporate Services

Contract Management

Relevant Roles

Operations Manager

Administrative Services Manager

Procurement Manager

Contract Manager

Legal Counsel

Chief Operating Officer

Office Manager

Business Services Director

Facilities Manager

Company Secretary

Risk Manager

Compliance Officer

General Manager

Chief Financial Officer

Administrative Coordinator

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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