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1. Parties: Identification of contracting parties with full legal names and addresses
2. Background: Context of the agreement and brief description of the SaaS service
3. Definitions: Defined terms used throughout the agreement
4. License Grant: Scope of the software license and access rights granted to the customer
5. Service Provision: Details of service delivery, access methods, and service availability
6. Customer Obligations: Customer responsibilities, acceptable use policy, and access management
7. Fees and Payment: Pricing, payment terms, and billing procedures
8. Data Protection and Security: GDPR compliance, data processing terms, and security measures
9. Intellectual Property Rights: IP ownership, restrictions, and protections
10. Confidentiality: Protection of confidential information and trade secrets
11. Term and Termination: Duration, renewal, and termination provisions
12. Warranties and Disclaimers: Service warranties and limitation of warranties
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. General Provisions: Miscellaneous legal provisions including governing law, jurisdiction, and notices
1. Professional Services: Include when additional implementation or consulting services are provided
2. Service Credits: Include when offering service credits for service level failures
3. Disaster Recovery: Include for enterprise customers requiring specific disaster recovery commitments
4. Insurance: Include when specific insurance coverage requirements are needed
5. Change Management: Include for enterprise customers requiring formal change control procedures
6. Audit Rights: Include when customer requires rights to audit service provider's security or compliance
7. Source Code Escrow: Include when source code escrow arrangements are required
1. Service Description: Detailed description of the SaaS service features and functionality
2. Service Level Agreement (SLA): Performance metrics, availability commitments, and remedies
3. Technical Requirements: Software, hardware, and network requirements for accessing the service
4. Support Services: Support levels, response times, and escalation procedures
5. Data Processing Agreement: GDPR-compliant data processing terms and details
6. Security Requirements: Security standards, measures, and compliance requirements
7. Pricing Schedule: Detailed pricing, payment terms, and calculation methods
8. Acceptable Use Policy: Detailed rules and restrictions for service usage
Technology
Financial Services
Healthcare
Education
Retail
Manufacturing
Professional Services
Telecommunications
Media and Entertainment
Insurance
Real Estate
Logistics
Consulting
Legal
Information Technology
Procurement
Compliance
Sales
Information Security
Risk Management
Operations
Software Development
Commercial
Data Protection
Customer Success
Vendor Management
Chief Technology Officer
Legal Counsel
Privacy Officer
Procurement Manager
IT Director
Compliance Officer
Commercial Director
Sales Director
Contract Manager
Information Security Manager
Risk Manager
Operations Director
Chief Information Officer
Software Development Manager
Account Executive
Business Development Manager
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