The Master Subscription Agreement serves as the primary contractual framework for businesses providing subscription-based services in Austria. This document is essential for companies offering recurring services, software access, or regular delivery of digital content. It encompasses critical elements required under Austrian law, including consumer protection provisions, data processing requirements, and e-commerce regulations. The agreement is particularly relevant for technology companies, SaaS providers, and digital service providers operating under Austrian jurisdiction. It should be used when establishing long-term service relationships that involve regular payment intervals, service level commitments, and ongoing access to services or platforms. The Master Subscription Agreement includes comprehensive terms for service delivery, user rights, data protection, payment terms, and termination conditions, while ensuring compliance with both Austrian national law and applicable EU regulations.
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1. Parties: Identification of the contracting parties, including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the subscription services being provided
3. Definitions and Interpretation: Definitions of key terms used throughout the agreement and rules of interpretation
4. Subscription Services: Detailed description of the services being provided, including scope and delivery methods
5. Service Levels: Performance standards, availability commitments, and service quality metrics
6. Customer Obligations: Customer responsibilities, acceptable use policies, and compliance requirements
7. Fees and Payment: Pricing, payment terms, invoicing procedures, and late payment consequences
8. Term and Termination: Contract duration, renewal terms, and termination rights and procedures
9. Data Protection and Security: GDPR compliance, data processing terms, and security requirements
10. Intellectual Property Rights: IP ownership, licenses, and restrictions on use
11. Confidentiality: Protection of confidential information and trade secrets
12. Warranties and Disclaimers: Service warranties and limitations
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Force Majeure: Events excusing performance and related procedures
15. General Provisions: Standard boilerplate clauses including notices, assignment, and governing law
1. Professional Services: Additional implementation, training, or consulting services (include if professional services are part of the offering)
2. Service Credits: Financial compensation mechanism for service level failures (include for enterprise-grade services)
3. Disaster Recovery: Disaster recovery and business continuity procedures (include for critical services)
4. Insurance: Insurance requirements and coverage details (include for high-value or high-risk services)
5. Audit Rights: Customer audit rights and procedures (include for regulated industries or when handling sensitive data)
6. Marketing Rights: Rights to use customer name and logo for marketing (include if marketing rights are desired)
7. Change Control: Procedures for implementing changes to services (include for complex service offerings)
8. Customer Data Migration: Terms for migration of customer data upon termination (include if significant customer data is involved)
1. Service Description: Detailed technical specifications and feature descriptions of the subscription services
2. Service Level Agreement: Detailed service levels, measurement methods, and remedies
3. Pricing Schedule: Detailed pricing, payment terms, and calculation methods
4. Data Processing Agreement: Detailed GDPR-compliant data processing terms and security measures
5. Support Services: Support level descriptions, response times, and escalation procedures
6. Acceptable Use Policy: Detailed rules and restrictions for use of the services
7. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
8. Security Requirements: Detailed security standards, protocols, and compliance requirements
Relevant legal definitions
Clauses
Relevant Industries
Software and Technology
SaaS and Cloud Services
Professional Services
Media and Entertainment
Healthcare
Financial Services
Education
Telecommunications
Manufacturing
Retail
Information Technology
Consulting Services
Digital Services
E-commerce
Relevant Teams
Legal
Sales
Finance
Information Technology
Compliance
Operations
Information Security
Customer Success
Product Management
Business Development
Procurement
Risk Management
Relevant Roles
Chief Legal Officer
Legal Counsel
Contract Manager
Chief Technology Officer
Sales Director
Account Executive
Chief Financial Officer
Privacy Officer
Data Protection Officer
Compliance Manager
Commercial Director
Business Development Manager
Product Manager
Operations Director
Chief Information Security Officer
Procurement Manager
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