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1. Parties: Identification of the service provider and service recipient entities, including registration details and authorized representatives
2. Background: Context of the agreement, relationship between the parties, and general purpose of the service arrangement
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: General description of services to be provided, with reference to detailed service descriptions in schedules
5. Service Levels: Quality standards, performance metrics, and service level requirements
6. Fees and Payment Terms: Pricing methodology, payment terms, invoicing procedures, and transfer pricing compliance
7. Term and Termination: Duration of the agreement, renewal provisions, and termination rights
8. Obligations of Service Provider: Key responsibilities and commitments of the service provider
9. Obligations of Service Recipient: Key responsibilities and commitments of the service recipient
10. Intellectual Property Rights: Ownership and usage rights of IP created or used in service provision
11. Confidentiality: Protection of confidential information exchanged during service provision
12. Data Protection: GDPR compliance and data processing obligations
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Force Majeure: Provisions for handling events beyond parties' reasonable control
15. Governing Law and Jurisdiction: Application of Austrian law and jurisdiction for disputes
16. General Provisions: Standard boilerplate clauses including notices, amendments, and severability
1. Personnel: Required when services involve staff secondment or dedicated personnel
2. Audit Rights: Optional section for detailed audit provisions beyond standard financial reviews
3. Insurance: Required when services involve significant operational risks requiring specific insurance coverage
4. Business Continuity: Required for critical services requiring disaster recovery and business continuity planning
5. Sub-contractors: Required when service provider may need to engage third-party contractors
6. Competition Law Compliance: Required when services might have market competition implications
7. Tax Compliance: Detailed tax provisions required for complex cross-border arrangements
1. Schedule 1 - Service Descriptions: Detailed descriptions of each service to be provided
2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements and key performance indicators
3. Schedule 3 - Pricing and Calculation Methodology: Detailed pricing structure and calculation methods compliant with transfer pricing requirements
4. Schedule 4 - Authorized Representatives: List of authorized representatives and escalation contacts
5. Schedule 5 - Data Processing Agreement: Detailed GDPR-compliant data processing terms if personal data is processed
6. Schedule 6 - Transfer Pricing Documentation: Required documentation to support transfer pricing compliance
7. Appendix A - Template Reports: Standard templates for service reporting and performance measurement
8. Appendix B - Invoice Requirements: Specific requirements for invoice format and content
Financial Services
Manufacturing
Technology
Professional Services
Healthcare
Retail
Energy
Telecommunications
Real Estate
Transportation and Logistics
Construction
Pharmaceuticals
Consumer Goods
Media and Entertainment
Legal
Finance
Tax
Compliance
Operations
Commercial
Procurement
Risk Management
Internal Audit
Treasury
Shared Services
Corporate Governance
Business Development
Legal Counsel
Corporate Lawyer
Tax Director
Chief Financial Officer
Head of Compliance
Operations Director
Commercial Director
Group Services Manager
Finance Manager
Transfer Pricing Manager
Risk Manager
Corporate Secretary
Managing Director
Head of Shared Services
Procurement Manager
Contract Manager
Group Controller
Internal Audit Manager
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