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Software License And Maintenance Agreement

Software License And Maintenance Agreement Template for United Arab Emirates

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Key Requirements PROMPT example:

Software License And Maintenance Agreement

I need a Software License and Maintenance Agreement for enterprise HR software being licensed to a UAE government entity, with specific data localization requirements and enhanced security protocols for handling sensitive employee data.

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Document background
The Software License And Maintenance Agreement is a critical document used when a software provider grants usage rights to their software and commits to providing ongoing maintenance services to a customer under UAE law. This agreement is essential for protecting both parties' interests in software deployment and support arrangements, ensuring clear delineation of rights, responsibilities, and service expectations. It incorporates specific requirements from UAE technology and commercial laws, including provisions for data protection, electronic transactions, and intellectual property rights. The document is particularly important in the UAE's growing technology sector, where both local and international software deployments must comply with federal regulations while maintaining international best practices in software licensing and support.
Suggested Sections

1. Parties: Identification of the licensor and licensee, including full legal names, registration details, and addresses

2. Background: Context of the agreement, brief description of the software, and general purpose of the arrangement

3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement

4. License Grant: Scope of the software license, usage rights, restrictions, and territory limitations

5. License Fees: Payment terms, fee structure, and payment schedules for the license

6. Maintenance Services: Description of maintenance and support services, service levels, and response times

7. Maintenance Fees: Payment terms and fee structure for maintenance services

8. Intellectual Property Rights: Protection of IP rights, ownership declarations, and restrictions on use

9. Warranties and Representations: Warranties regarding software performance, service delivery, and compliance with UAE laws

10. Data Protection and Security: Obligations regarding data protection, security measures, and compliance with UAE data protection laws

11. Confidentiality: Protection of confidential information and trade secrets

12. Term and Termination: Duration of agreement, renewal terms, and termination rights

13. Limitation of Liability: Limitations on liability and indemnification provisions

14. Force Majeure: Provisions for unforeseen circumstances preventing performance

15. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes

16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment

Optional Sections

1. Third-Party Software: Include when the software incorporates third-party components, detailing additional terms and licenses

2. Professional Services: Include when additional implementation or consulting services are required

3. Hardware Requirements: Include when specific hardware requirements are necessary for software operation

4. Disaster Recovery: Include for critical software systems requiring specific disaster recovery procedures

5. Source Code Escrow: Include when source code escrow arrangements are required for business continuity

6. Export Control: Include when software is subject to export control regulations

7. Training Services: Include when user training is part of the agreement

8. Service Level Agreement: Include when specific performance metrics and penalties need to be defined

9. Cloud Services: Include when software is delivered as a cloud-based service

10. Localization Requirements: Include when software needs specific UAE localization features

Suggested Schedules

1. Schedule 1 - Software Description: Detailed description of the licensed software, including versions and components

2. Schedule 2 - Technical Specifications: Technical requirements, functionality, and performance specifications

3. Schedule 3 - Maintenance Services: Detailed scope of maintenance services, including support levels and procedures

4. Schedule 4 - Service Level Agreement: Specific service levels, metrics, and remedies for maintenance services

5. Schedule 5 - Fee Schedule: Detailed breakdown of license and maintenance fees

6. Schedule 6 - Accepted Use Policy: Terms and conditions for acceptable use of the software

7. Schedule 7 - Data Processing Agreement: Specific terms for handling personal data in compliance with UAE law

8. Appendix A - Contact Details: Key contacts for both parties for various aspects of the agreement

9. Appendix B - Support Procedures: Detailed procedures for requesting and receiving maintenance support

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions











































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Relevant Industries

Information Technology

Banking and Financial Services

Healthcare

Retail

Manufacturing

Government and Public Sector

Education

Telecommunications

Professional Services

E-commerce

Real Estate

Construction

Energy and Utilities

Media and Entertainment

Transportation and Logistics

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Finance

Software Development

Technical Support

Information Security

Vendor Management

Operations

Risk Management

Relevant Roles

Chief Information Officer

IT Director

Legal Counsel

Procurement Manager

Software Development Manager

IT Operations Manager

Chief Technology Officer

Contracts Manager

Compliance Officer

Software License Administrator

Technical Support Manager

Chief Financial Officer

Enterprise Architect

Information Security Manager

Vendor Management Specialist

Business Development Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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