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Service Contract
"I need a Service Contract under UAE law for providing IT maintenance services to a Dubai-based retail company, starting from March 1, 2025, with quarterly payment terms and specific service level requirements for system uptime and response times."
1. Parties: Identification of the service provider and service recipient, including full legal names, addresses, and registration details as per UAE requirements
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of the services to be provided
5. Term and Duration: Period of the agreement, including start date and duration
6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and currency specifications
7. Obligations of Service Provider: Detailed responsibilities and commitments of the service provider
8. Obligations of Client: Client's responsibilities, including provision of necessary information and access
9. Service Levels: Performance standards and metrics for service delivery
10. Confidentiality: Provisions for protecting confidential information of both parties
11. Intellectual Property: Ownership and usage rights of IP created during service provision
12. Liability and Indemnification: Limitations of liability and indemnification obligations
13. Termination: Grounds and procedures for contract termination
14. Force Majeure: Provisions for unforeseen circumstances preventing performance
15. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes
16. Notices: Process and addresses for formal communications between parties
17. General Provisions: Standard boilerplate clauses including severability, entire agreement, and amendments
1. Insurance: Required when specific insurance coverage needs to be maintained by either party
2. Data Protection: Required when personal data processing is involved in service delivery
3. Anti-Corruption: Important for contracts with government entities or international parties
4. Non-Competition: Used when protecting against competitive activities is necessary
5. Assignment and Subcontracting: Required when either party needs the right to transfer obligations or use subcontractors
6. Change Control: Necessary for complex services where scope changes are likely
7. Personnel: Required when specific individuals are key to service delivery
8. Exit Management: Important for complex services requiring transition upon termination
9. Business Continuity: Required for critical services requiring disaster recovery plans
10. Environmental Compliance: Necessary for services with environmental impact
1. Schedule 1 - Service Description: Detailed technical specifications of services to be provided
2. Schedule 2 - Service Levels: Detailed performance metrics, KPIs, and measurement methods
3. Schedule 3 - Fees: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Key Personnel: List of key personnel and their roles
5. Schedule 5 - Client Dependencies: Detailed list of client-provided items and assistance
6. Schedule 6 - Form of Change Order: Template for documenting changes to services
7. Appendix A - Data Processing Agreement: Required when personal data processing is involved
8. Appendix B - Security Requirements: IT and physical security requirements if applicable
9. Appendix C - Required Insurance: Detailed insurance requirements and coverage levels
10. Appendix D - Service Locations: List of approved service delivery locations
Authors
Technology and IT Services
Professional Services
Construction and Engineering
Healthcare
Education
Financial Services
Real Estate
Hospitality
Consulting
Facilities Management
Telecommunications
Media and Entertainment
Manufacturing
Energy and Utilities
Transportation and Logistics
Legal
Procurement
Operations
Commercial
Risk and Compliance
Finance
Business Development
Project Management
Account Management
Service Delivery
Human Resources
Administrative
Legal Counsel
Contract Manager
Procurement Manager
Operations Director
Business Development Manager
Project Manager
Commercial Director
Risk Manager
Compliance Officer
Chief Financial Officer
Chief Operating Officer
Managing Director
Account Manager
Service Delivery Manager
General Manager
HR Director
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