This Service Contract template is designed for use in Indonesia when establishing formal service relationships between service providers and clients. It is particularly relevant for business-to-business relationships and professional services engagements governed by Indonesian law. The document incorporates requirements from the Indonesian Civil Code (Kitab Undang-undang Hukum Perdata), including mandatory Bahasa Indonesia language requirements, while allowing for bilingual versions. It covers essential elements such as service scope, performance metrics, payment terms, and compliance requirements, making it suitable for both domestic and international service arrangements. The template is structured to clearly differentiate service relationships from employment relationships, addressing key considerations under Indonesian labor and commercial laws.
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1. Parties: Identification and details of the service provider and service recipient
2. Background: Context of the agreement and relationship between the parties
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Duration: Period of the agreement including start date and duration
6. Service Provider's Obligations: Detailed responsibilities and commitments of the service provider
7. Client's Obligations: Responsibilities and commitments of the client
8. Fees and Payment Terms: Service fees, payment schedule, and payment methods
9. Performance Standards: Required service levels and quality standards
10. Intellectual Property Rights: Ownership and usage rights of any IP created or used
11. Confidentiality: Protection and handling of confidential information
12. Termination: Conditions and process for ending the agreement
13. Dispute Resolution: Process for resolving disagreements
14. Governing Law: Specification of Indonesian law as governing law
15. Language: Specification of Bahasa Indonesia and any other languages used
16. General Provisions: Standard boilerplate clauses including notices, amendments, etc.
1. Insurance: Insurance requirements when services involve significant risks or regulatory requirements
2. Force Majeure: Provisions for unforeseen circumstances, recommended for longer-term contracts
3. Data Protection: Required when services involve personal data processing
4. Warranties: Specific guarantees about service quality, needed for technical or professional services
5. Training and Support: Include when service includes knowledge transfer or ongoing support
6. Compliance with Laws: Detailed compliance obligations for regulated industries
7. Anti-Corruption: Required when dealing with government entities or international companies
8. Assignment and Subcontracting: Include when there's possibility of third-party involvement
1. Schedule 1 - Service Specifications: Detailed technical specifications of services to be provided
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment milestones
3. Schedule 3 - Service Levels: Specific performance metrics and service level requirements
4. Schedule 4 - Key Personnel: List of key team members and their roles if specific personnel are critical
5. Schedule 5 - Implementation Timeline: Project timeline and key deliverable dates
6. Appendix A - Required Forms: Standard forms for service requests, reports, or other documentation
7. Appendix B - Technical Requirements: Any technical specifications or requirements for service delivery
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Professional Services
Consulting
Engineering
Facilities Management
Marketing and Advertising
Healthcare Services
Education and Training
Manufacturing
Construction
Telecommunications
Financial Services
Business Process Outsourcing
Environmental Services
Logistics and Transportation
Relevant Teams
Legal
Procurement
Operations
Finance
Risk & Compliance
Commercial
Business Development
Project Management Office
Vendor Management
Contract Administration
Account Management
Relevant Roles
Legal Counsel
Contract Manager
Procurement Manager
Project Manager
Business Development Manager
Operations Director
Commercial Director
Chief Financial Officer
Risk Manager
Compliance Officer
General Manager
Service Delivery Manager
Account Manager
Vendor Manager
Chief Operating Officer
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