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The Follow Up Letter After No Response Complaint is a crucial document in the South African complaint resolution process, designed to be used when an initial complaint has gone unanswered beyond a reasonable response period. This document type is essential in creating a formal record of communication attempts and is often a prerequisite before escalating matters to regulatory bodies or legal proceedings under South African law. It should reference the original complaint, clearly state the lack of response, and set definitive deadlines for action. The letter must comply with South African communication standards and consumer protection legislation, particularly the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 when sent electronically. It serves as both a reminder and a formal notice of potential escalation if the matter remains unresolved.

1. Recipient Details: Full name, title, and address of the recipient, including any reference numbers

2. Subject Line: Clear identifier of the matter: 'Follow-up: Complaint Reference [Number] dated [Date]'

3. Previous Communication Reference: Details of the original complaint and when it was sent

4. Expression of Concern: Statement noting the lack of response and its impact

5. Complaint Restatement: Brief but clear restatement of the original complaint

6. Expected Action: Clear statement of what response or action is expected

7. Response Deadline: Specific deadline for receiving a response

8. Closing: Professional closing with contact details and signature