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Service Framework Agreement
"Need a Service Framework Agreement for our IT consultancy business to provide software development services to Singapore-based clients, with specific focus on data protection compliance and ability to add multiple statements of work over time."
1. Parties: Details of contracting parties and their registered addresses
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used tHRoughout the agreement
4. Services: Scope and description of services to be provided
5. Term and Termination: Duration and termination provisions
6. Charges and Payment: Pricing, payment terms and invoicing
7. Service Levels: Performance standards and metrics
8. Intellectual Property: IP ownership and licensing provisions
9. Confidentiality: Protection of confidential information
10. Liability and Indemnities: Risk allocation between parties
1. Data Protection: PDPA compliance provisions when personal data processing is involved
2. Change Control: Process for managing changes to services in complex or long-term arrangements
3. Force Majeure: Provisions for unforeseen circumstances affecting service delivery
4. Anti-Bribery: Compliance with anti-corruption laws for international services or public sector contracts
1. Schedule 1 - Service Description: Detailed specification of services
2. Schedule 2 - Charges: Detailed pricing structure and rate card
3. Schedule 3 - Service Levels: Detailed performance metrics and measurement
4. Schedule 4 - Key Personnel: Details of key staff and roles for critical service delivery
5. Schedule 5 - Data Processing Agreement: PDPA compliance details for personal data processing
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