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Business Resilience Program
"We need a Business Resilience Program document for our Singapore-based fintech startup that focuses heavily on cyber incident response and remote working capabilities, ensuring compliance with MAS guidelines while keeping the document concise and practical for our 50-person team."
1. 1. Introduction and Scope: Defines the purpose, scope, and objectives of the Business Resilience Program, including regulatory compliance requirements
2. 2. Governance Structure: Outlines roles, responsibilities, and reporting lines for business resilience management
3. 3. Risk Assessment: Details the methodology for identifying, assessing, and managing business risks across operations
4. 4. Business Impact Analysis: Framework for analyzing potential impacts of disruptions on business operations and critical functions
5. 5. Response Strategies: Core response and recovery procedures for different types of incidents and disruptions
6. 6. Communication Plan: Protocols for internal and external communication during incidents and recovery
7. 7. Testing and Maintenance: Requirements for regular testing, review, and updating of the resilience program
1. Industry-Specific Compliance: Additional compliance requirements and procedures for regulated industries such as banking, insurance, or securities
2. Supply Chain Resilience: Specific procedures and controls for managing supply chain disruptions and vendor dependencies
3. Remote Working Protocols: Detailed procedures for maintaining business operations through remote working arrangements
4. Cybersecurity Controls: Specific controls and procedures for managing cyber incidents and maintaining digital resilience
5. Physical Security Measures: Controls and procedures for maintaining physical security during disruptions
1. Schedule 1: Emergency Contact List: Comprehensive list of key personnel, emergency contacts, and escalation procedures
2. Schedule 2: Business Impact Analysis Templates: Standardized templates and forms for conducting business impact assessments
3. Schedule 3: Recovery Time Objectives: Detailed recovery time and point objectives for critical business functions
4. Schedule 4: Incident Response Flowcharts: Visual representations of response procedures for different types of incidents
5. Schedule 5: Testing and Exercise Schedule: Annual calendar of drills, exercises, and review periods
6. Schedule 6: Key Vendor Contact List: List of critical vendors, their services, and emergency contact information
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