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1. Performance Metrics: Include when specific service levels or KPIs need to be measured and maintained

2. Change Control: Include for complex services where scope changes are likely to occur

3. Force Majeure: Include when services might be affected by events beyond parties' control

4. Insurance: Include when specific insurance coverage is required for the services

5. Data Protection: Include when personal or sensitive data processing is involved

6. Non-Competition: Include when there are competitive concerns or industry-specific restrictions

7. Staff and Subcontracting: Include when service provider may need to use subcontractors or specific staff requirements exist

8. Compliance with Laws: Include when services are in regulated industries or require specific compliance measures

9. Exit Management: Include for complex services requiring transition arrangements upon termination

1. Schedule 1 - Service Specification: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Specific performance metrics and service level requirements

4. Schedule 4 - Key Personnel: List of key personnel assigned to provide the services

5. Schedule 5 - Required Insurance: Details of insurance requirements and coverage levels

6. Appendix A - Form of Reports: Templates for required service reports and documentation

7. Appendix B - Change Request Form: Standard form for requesting and documenting changes to services

8. Appendix C - Contact Details: Contact information for key representatives of both parties