The White Label Service Agreement is essential for businesses operating in the Philippines who wish to leverage existing services or solutions under their own brand. This agreement type is particularly relevant in today's digital economy where companies seek to expand their service offerings without developing products from scratch. The document encompasses crucial elements required under Philippine law, including compliance with the Civil Code, Intellectual Property Code, Data Privacy Act, and E-commerce Act. It's designed to protect both the service provider's intellectual property and the white label partner's business interests while ensuring clear service delivery standards, quality control measures, and risk allocation. The agreement is commonly used in various sectors, particularly in technology, financial services, and professional services, where white labeling has become a strategic business model for rapid market entry and service expansion.
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1. Parties: Identification of the service provider and white label partner, including their legal status and registered addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Definitions of key terms used throughout the agreement
4. Appointment and Scope: Terms of appointment and detailed scope of services to be provided
5. White Labeling Rights and Obligations: Rights granted for rebranding and restrictions on use of provider's intellectual property
6. Service Provider Obligations: Detailed obligations of the service provider including service delivery and support
7. White Label Partner Obligations: Obligations of the partner including marketing, sales, and customer support
8. Quality Control and Service Levels: Service level requirements and quality standards to be maintained
9. Fees and Payment Terms: Pricing, payment terms, and invoicing procedures
10. Intellectual Property Rights: Ownership and licensing of IP, including created materials and developments
11. Confidentiality: Protection of confidential information and trade secrets
12. Data Protection: Compliance with Data Privacy Act and data handling requirements
13. Term and Termination: Duration of agreement and termination provisions
14. Warranties and Representations: Standard warranties and representations from both parties
15. Limitation of Liability: Limitations and exclusions of liability
16. Force Majeure: Provisions for unforeseen circumstances affecting performance
17. Dispute Resolution: Process for resolving disputes between parties
18. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments
1. Insurance: Insurance requirements - include when services involve significant risks or regulatory requirements
2. Compliance with Laws: Specific regulatory compliance obligations - include when operating in regulated industries
3. Marketing and Promotion: Detailed marketing requirements and restrictions - include when specific marketing arrangements are needed
4. Training and Support: Training obligations for staff - include when service requires specific technical knowledge
5. Territory Restrictions: Geographic limitations on service provision - include when territory restrictions apply
6. Customer Support Requirements: Detailed customer support obligations - include when customer service is a key component
7. Security Requirements: Specific security protocols - include when handling sensitive data or systems
8. Disaster Recovery: Business continuity requirements - include for critical services
9. Change Control: Process for implementing changes - include for technical or complex services
1. Schedule 1 - Services Description: Detailed technical specifications and scope of services
2. Schedule 2 - Service Levels: Detailed service level agreements and performance metrics
3. Schedule 3 - Fees and Charges: Detailed pricing structure and payment terms
4. Schedule 4 - Branding Guidelines: Specifications for use of white label branding
5. Schedule 5 - Technical Requirements: Technical specifications and integration requirements
6. Schedule 6 - Support Procedures: Detailed support processes and escalation procedures
7. Schedule 7 - Data Processing Requirements: Detailed data handling and privacy requirements
8. Appendix A - Approved Subcontractors: List of approved subcontractors if applicable
9. Appendix B - Contact Details: Key contact information for both parties
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Software Development
Professional Services
Telecommunications
E-commerce
Digital Marketing
Healthcare Technology
Educational Technology
Business Process Outsourcing
Banking and Finance
Insurance
Cloud Services
Relevant Teams
Legal
Compliance
Commercial
Operations
Technical Services
Product Development
Brand Management
Business Development
Risk Management
Procurement
Customer Support
Service Delivery
Relevant Roles
Chief Executive Officer
Chief Technology Officer
Chief Commercial Officer
Legal Counsel
Compliance Manager
Business Development Director
Operations Manager
Product Manager
Service Delivery Manager
Brand Manager
Technical Integration Manager
Commercial Director
Risk Manager
Procurement Manager
Contract Manager
Partnership Manager
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