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1. Data Protection and Privacy: Specific obligations regarding data handling and privacy compliance, required if personal data is processed

2. Disaster Recovery: Procedures for service restoration in case of major incidents, recommended for critical services

3. Security Requirements: Specific security standards and compliance requirements, important for sensitive services

4. Performance Optimization: Procedures for ongoing service optimization and improvement, useful for long-term agreements

5. Customer Obligations: Specific requirements from the customer to maintain service levels, important if service delivery depends on customer actions

6. Third-Party Dependencies: Management of external service providers or dependencies, needed if service relies on third-party components

1. Schedule 1: Technical Specifications: Detailed technical specifications of the service infrastructure and components

2. Schedule 2: Service Level Metrics: Detailed breakdown of all service level calculations and measurement methodologies

3. Schedule 3: Fee Schedule: Pricing details and service credit calculations

4. Schedule 4: Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5: Incident Response Plan: Detailed procedures for handling and resolving service incidents

6. Appendix A: Service Level Report Template: Template for regular service level reporting

7. Appendix B: Technical Architecture Diagram: Visual representation of the service architecture and components