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Indemnity Service Agreement
"I need an Indemnity Service Agreement for an IT infrastructure maintenance provider in New Zealand, including specific indemnities for data breaches and system failures, with service commencement planned for March 2025 and critical system uptime requirements."
1. Parties: Identifies and defines the parties to the agreement, including their legal status and contact details
2. Background: Sets out the context and purpose of the agreement, including the general nature of services to be provided
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes interpretation rules
4. Term and Commencement: Specifies the duration of the agreement and when it becomes effective
5. Services: Details the specific services to be provided, including scope and delivery standards
6. Payment Terms: Outlines fees, payment schedule, and invoicing procedures
7. Indemnity: Specifies the scope of indemnification, including triggers, exclusions, and claim procedures
8. Insurance: Details required insurance coverage to support indemnity obligations
9. Confidentiality: Establishes obligations regarding confidential information handling
10. Termination: Sets out circumstances and procedures for ending the agreement
11. General Provisions: Contains standard boilerplate clauses including governing law, notices, and assignment
1. Service Levels: Include when specific performance metrics and standards need to be measured and maintained
2. Intellectual Property: Include when services involve creation or use of intellectual property
3. Data Protection: Include when personal data processing is part of the services
4. Force Majeure: Include when parties want specific provisions for handling unforeseen circumstances
5. Non-Competition: Include when there are concerns about competitive activities
6. Dispute Resolution: Include when parties want specific dispute resolution procedures beyond court litigation
7. Step-In Rights: Include when the indemnified party needs the right to take over services in certain circumstances
8. Subcontracting: Include when the service provider may need to engage subcontractors
1. Schedule 1 - Service Specification: Detailed description of services, including methodologies and deliverables
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies
4. Schedule 4 - Insurance Requirements: Detailed insurance requirements including types, amounts, and conditions
5. Schedule 5 - Key Personnel: Lists key personnel involved in service delivery and their roles
6. Appendix A - Notice Details: Contact details and procedures for formal notices
7. Appendix B - Form of Change Order: Template for documenting changes to services or terms
8. Appendix C - Claim Procedures: Detailed procedures for making and handling indemnity claims
Authors
Information Technology
Professional Services
Construction
Healthcare
Financial Services
Engineering
Manufacturing
Environmental Services
Consulting
Transportation and Logistics
Energy and Utilities
Telecommunications
Legal
Risk Management
Procurement
Operations
Commercial
Compliance
Finance
Business Development
Service Delivery
Contract Administration
Legal Counsel
Contract Manager
Risk Manager
Commercial Director
Operations Manager
Project Manager
Procurement Manager
Compliance Officer
Chief Financial Officer
Business Development Manager
Service Delivery Manager
Chief Operating Officer
General Counsel
Insurance Manager
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