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General Retainer Agreement
"I need a General Retainer Agreement for my IT consulting firm based in Auckland, providing cloud security services to financial institutions, with a monthly retainer of NZD 15,000 starting March 2025, including strict confidentiality and data protection provisions."
1. Parties: Identifies and provides full legal details of all parties to the agreement
2. Background: Sets out the context and purpose of the retainer arrangement
3. Definitions: Defines key terms used throughout the agreement
4. Appointment and Scope: Establishes the formal appointment and outlines the general scope of services
5. Term and Termination: Specifies the duration of the agreement and circumstances for termination
6. Fees and Payment: Details the retainer fee structure, payment terms, and billing procedures
7. Service Provider's Obligations: Lists the key responsibilities and duties of the service provider
8. Client's Obligations: Outlines the client's responsibilities and requirements
9. Confidentiality: Establishes confidentiality obligations for both parties
10. Intellectual Property: Addresses ownership and usage rights of any IP created during the engagement
11. Liability and Indemnity: Sets out liability limitations and indemnification provisions
12. General Provisions: Contains standard boilerplate clauses including governing law, notices, and assignment
1. Insurance: Details insurance requirements - include when professional services involve significant risks or regulatory requirements
2. Data Protection: Specific provisions for handling personal data - include when services involve processing significant personal information
3. Service Levels: Defines specific performance metrics - include when service quality needs to be quantifiably measured
4. Conflict of Interest: Addresses potential conflicts - particularly important for professional services firms
5. Non-Solicitation: Prevents poaching of staff/clients - include when there's significant risk of staff or client poaching
6. Force Majeure: Addresses unforeseen circumstances - include when service continuity is critical
7. Dispute Resolution: Details specific dispute resolution procedures - include when alternative dispute resolution is preferred
8. Compliance with Laws: Specific regulatory compliance obligations - include when services are in regulated industries
1. Schedule 1 - Scope of Services: Detailed description of specific services to be provided under the retainer
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Key Personnel: List of key team members and their roles in providing the services
4. Schedule 4 - Service Levels: Detailed service level requirements and performance metrics
5. Appendix A - Communication Protocols: Procedures for routine communications and reporting
6. Appendix B - Special Terms and Conditions: Any special terms or conditions specific to the client or service
Authors
Legal Services
Consulting
Professional Services
Marketing and Advertising
IT Services
Financial Services
Business Advisory
Public Relations
Management Consulting
Digital Services
Engineering Services
Accounting Services
Legal
Finance
Operations
Business Development
Client Services
Procurement
Compliance
Risk Management
Account Management
Project Management
Professional Services
Contract Administration
Chief Executive Officer
Managing Director
Legal Counsel
Contract Manager
Business Development Manager
Finance Director
Operations Manager
Professional Services Manager
Client Services Director
Procurement Manager
Account Manager
Project Manager
Compliance Officer
Risk Manager
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