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Operating Service Agreement

Operating Service Agreement Template for Netherlands

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Key Requirements PROMPT example:

Operating Service Agreement

"I need an Operating Service Agreement for IT infrastructure management services to be provided to our healthcare facility in Amsterdam, with strong emphasis on GDPR compliance and 24/7 service availability requirements, planned to commence March 1, 2025."

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Document background
The Operating Service Agreement serves as the primary contractual framework for organizations requiring structured operational service delivery under Dutch law. This document is essential when a business needs to outsource or formally structure the delivery of operational services, whether they are IT services, facilities management, business process operations, or other managed services. It includes comprehensive provisions for service delivery, performance measurement, risk allocation, and compliance requirements, particularly addressing Dutch legal requirements and EU regulations such as GDPR. The agreement is designed to provide clear accountability, establish governance frameworks, and ensure smooth operational delivery while protecting both parties' interests. It is particularly relevant for medium to long-term service relationships requiring detailed performance metrics and operational procedures.
Suggested Sections

1. Parties: Identification and details of the service provider and customer

2. Background: Context of the agreement and brief description of the parties' intentions

3. Definitions: Definitions of key terms used throughout the agreement

4. Service Scope: Detailed description of services to be provided and service boundaries

5. Service Provider Obligations: Core obligations and responsibilities of the service provider

6. Customer Obligations: Core obligations and responsibilities of the customer

7. Service Levels: Performance standards, KPIs, and measurement methodology

8. Fees and Payment: Pricing, payment terms, invoicing, and related financial provisions

9. Term and Termination: Duration of agreement, renewal terms, and termination rights

10. Personnel and Resources: Requirements for staff, facilities, and resources

11. Data Protection and Security: GDPR compliance and security requirements

12. Intellectual Property: IP ownership, licenses, and related rights

13. Liability and Indemnification: Risk allocation, limitations of liability, and indemnities

14. Force Majeure: Events excusing performance and related procedures

15. Confidentiality: Protection of confidential information

16. Governing Law and Jurisdiction: Dutch law application and dispute resolution

17. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Change Management: Procedures for changing service scope or terms - include if services likely to evolve

2. Transition and Implementation: Process for service initiation - include for complex service transitions

3. Business Continuity: Disaster recovery and business continuity requirements - include for critical services

4. Compliance and Audit Rights: Regulatory compliance and audit provisions - include for regulated industries

5. Exit Management: Termination assistance and transition out - include for complex or critical services

6. Insurance: Specific insurance requirements - include for high-risk services

7. Subcontracting: Rules for using subcontractors - include if subcontracting likely

8. Environmental Requirements: Environmental standards and compliance - include for services with environmental impact

Suggested Schedules

1. Schedule 1 - Service Description: Detailed technical and operational description of services

2. Schedule 2 - Service Levels and KPIs: Detailed service level requirements, measurements, and remedies

3. Schedule 3 - Pricing and Payment: Detailed fee structure, rates, and payment mechanisms

4. Schedule 4 - Personnel: Key personnel, qualifications, and staffing requirements

5. Schedule 5 - Governance: Service management, reporting, and meeting requirements

6. Schedule 6 - Technical Requirements: Technical specifications and standards

7. Schedule 7 - Security Requirements: Detailed security protocols and requirements

8. Schedule 8 - Data Processing Agreement: GDPR-compliant data processing terms

9. Appendix A - Definitions: Extended list of defined terms

10. Appendix B - Contact Details: Key contacts and escalation procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions





































































Clauses























































Relevant Industries

Information Technology

Manufacturing

Healthcare

Financial Services

Telecommunications

Professional Services

Logistics

Facilities Management

Energy

Infrastructure

Retail

Education

Relevant Teams

Legal

Operations

Procurement

Risk and Compliance

Finance

Information Technology

Facilities Management

Commercial

Service Delivery

Vendor Management

Relevant Roles

Chief Operating Officer

Operations Director

Procurement Manager

Legal Counsel

Commercial Director

Service Delivery Manager

Contract Manager

Risk Manager

Compliance Officer

IT Director

Facilities Manager

Operations Manager

Business Unit Head

Chief Financial Officer

Vendor Manager

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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