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A Managed Services Agreement sets out how an external provider will handle specific business operations or IT systems for your organization. Under Dutch law, these contracts typically cover ongoing services like network monitoring, cybersecurity, or technical support - rather than one-off projects.

The agreement spells out service levels, response times, and data handling requirements that align with Dutch privacy laws and the GDPR. It protects both parties by clearly defining responsibilities, payment terms, and what happens if things go wrong. Most Dutch businesses use these agreements to ensure reliable, professional support while staying compliant with local regulations.

Use a Managed Services Agreement when outsourcing critical business functions like IT infrastructure, cybersecurity, or data management to external providers in the Netherlands. This becomes essential when your internal team lacks specialized expertise or when you need 24/7 support coverage that would be costly to maintain in-house.

The agreement proves particularly valuable when handling sensitive data under Dutch privacy laws, managing complex technical systems, or scaling operations across multiple locations. Many Dutch organizations implement these agreements during digital transformation projects, system upgrades, or when expanding their business operations beyond their core competencies.

• Managed Services Contract: Basic framework for ongoing service delivery, covering standard IT and operational support
• Cloud Managed Services Agreement: Specialized for cloud computing services with data protection and GDPR compliance focus
• Business Management Contract: Covers comprehensive business process outsourcing and strategic management support
• Facility Management Services Agreement: Tailored for physical infrastructure and property management services
• Service Management Contract: Focuses on service desk operations and technical support coordination

• Service Providers: IT companies, tech consultants, or specialized firms who deliver the managed services and draft initial agreement terms
• Client Organizations: Dutch businesses, from SMEs to large corporations, who need external expertise for their operations
• Legal Counsel: In-house or external lawyers who review and adjust Managed Services Agreements to ensure Dutch law compliance
• IT Managers: Oversee implementation and monitor service delivery against agreed performance metrics
• Data Protection Officers: Ensure agreements align with Dutch privacy laws and GDPR requirements
• Finance Directors: Review cost structures and payment terms, ensuring budget alignment

• Service Scope: Define exact services, performance metrics, and response times needed from your provider
• Legal Requirements: Gather Dutch privacy law and GDPR compliance requirements for your industry
• Technical Details: List systems, software, and infrastructure that will be managed
• Cost Structure: Prepare detailed pricing, payment terms, and any variable cost elements
• Contact Points: Identify key stakeholders and their roles in both organizations
• Risk Assessment: Document potential service disruptions and required security measures
• Exit Strategy: Plan transition procedures and data handling for contract termination

• Service Definition: Detailed scope of services, deliverables, and performance metrics
• Data Processing Terms: GDPR-compliant provisions for handling personal and business data
• Service Levels: Response times, availability guarantees, and quality standards
• Payment Terms: Fee structure, invoicing schedule, and payment conditions
• Liability Clauses: Limitations and indemnifications under Dutch law
• Term and Termination: Contract duration, renewal options, and exit procedures
• Security Requirements: Technical and organizational measures for data protection
• Dispute Resolution: Dutch jurisdiction and applicable conflict resolution procedures

A Managed Services Agreement differs significantly from a Supply of Services Agreement in several key aspects, though both involve service delivery under Dutch law. The main distinctions lie in the scope, duration, and operational integration.

• Service Duration: Managed Services Agreements establish long-term, ongoing relationships with continuous oversight, while Supply of Services Agreements often cover specific, time-bound deliverables
• Operational Integration: Managed services providers typically become integrated into the client's daily operations, accessing systems and maintaining infrastructure. Supply of services vendors usually maintain more distance
• Performance Metrics: Managed Services Agreements include detailed SLAs and continuous monitoring frameworks, whereas Supply agreements focus on specific deliverable standards
• Risk Distribution: Managed services providers take on greater operational responsibility and liability for system performance, making the risk allocation more comprehensive