Document background
A Credit Card Dispute Letter is essential when cardholders need to formally contest charges on their credit cards in Nigeria. This document is typically used when unauthorized transactions appear, goods or services were not received as promised, duplicate charges occur, or when there are other discrepancies in credit card transactions. The letter must align with the Central Bank of Nigeria's regulatory requirements and consumer protection frameworks, serving as the initial formal documentation of the dispute. It includes crucial information such as transaction details, the basis for the dispute, and any prior attempts to resolve the issue with the merchant. This document is particularly important in Nigeria's increasingly digital banking environment, where electronic transactions are growing rapidly and consumer protection in financial services is governed by specific CBN guidelines.
