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The Complaint Letter To Catering Company is a formal document used when clients need to address significant issues with catering services in Malaysia. It serves as an official record of grievances and is typically drafted when informal resolution attempts have been unsuccessful. The document must align with Malaysian consumer protection legislation, particularly the Consumer Protection Act 1999 and Food Act 1983, while clearly outlining the service failures, supporting evidence, and desired resolution. This type of complaint letter is commonly used for issues ranging from food quality and safety concerns to service delivery failures and contract breaches. It should include specific details about the event, documentation of the issues, and clear demands for resolution, serving as a potential precursor to legal action if necessary.

1. Sender's Details: Full name, address, contact information, and customer/contract reference number if applicable

2. Recipient's Details: Company name, address, and relevant department/person

3. Date: Date when the letter is written

4. Subject Line: Clear indication that this is a complaint letter with reference to the specific service/event

5. Service Details: Information about the catering service provided, including date, event type, and contract value

6. Complaint Details: Clear and specific description of the issues encountered with the catering service

7. Impact Statement: Explanation of how the issues affected the event or caused inconvenience/damages

8. Previous Communication: Summary of any previous attempts to resolve the issue

9. Required Resolution: Clear statement of what resolution or compensation is being sought

10. Closing Statement: Professional closing with expected timeframe for response and any consequences of non-action