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The Complaint Letter For Poor Quality Of Work is an essential document used in the Malaysian business environment when a customer needs to formally address substandard workmanship or services received from a contractor or service provider. This document is particularly relevant under Malaysian consumer protection laws, specifically the Consumer Protection Act 1999 and related regulations. It serves as a formal record of dissatisfaction with work quality, detailing specific issues, referencing agreed standards, and requesting specific remedies. The letter can be used across various industries and may serve as crucial documentation if the matter escalates to the Tribunal for Consumer Claims or other legal proceedings. It should include clear documentation of the issues, reference to original agreements, and specific requests for resolution, making it an important tool in consumer rights protection.

1. Sender and Recipient Details: Complete contact information including names, addresses, and reference numbers

2. Date and Reference Line: Current date and any relevant reference numbers for the original contract or service

3. Subject Line: Clear indication that this is a formal complaint about poor quality of work

4. Introduction: Brief statement identifying the work/service in question and when it was performed

5. Details of Original Agreement: Summary of what was agreed upon, including specifications, quality standards, and completion dates

6. Description of Issues: Detailed explanation of the poor quality work, specific problems, and deviations from agreed standards

7. Impact Statement: Description of how the poor quality work has affected you or your business

8. Previous Communication: Summary of any previous attempts to resolve the issue

9. Requested Resolution: Clear statement of what remedy you are seeking

10. Closing Statement: Professional closing with deadline for response and potential further action