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Master SaaS Agreement

Master SaaS Agreement Template for Ireland

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Key Requirements PROMPT example:

Master SaaS Agreement

"I need a Master SaaS Agreement under Irish law for my fintech company that will be providing cloud-based payment processing software to enterprise customers, with strict data protection provisions and service level guarantees of 99.9% uptime."

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Document background
The Master SaaS Agreement is designed for businesses providing or procuring cloud-based software services in Ireland and the broader EU market. This agreement is essential when establishing a long-term SaaS delivery relationship, typically used at the start of a SaaS engagement or when formalizing existing arrangements. It incorporates Irish legal requirements, including GDPR compliance, consumer protection, and electronic commerce regulations. The document serves as a foundation for all subsequent service orders or statements of work, defining the overall relationship between the SaaS provider and customer while allowing flexibility for specific service arrangements through schedules and appendices.
Suggested Sections

1. Parties: Identification of the contracting parties - SaaS provider and customer

2. Background: Context of the agreement and brief description of the SaaS service

3. Definitions: Defined terms used throughout the agreement

4. Service Provision: Core obligations regarding the provision of the SaaS service

5. Access and User Subscriptions: Terms governing access rights and user management

6. Customer Obligations: Customer's responsibilities and acceptable use policies

7. Charges and Payment: Pricing, payment terms, and billing procedures

8. Data Protection: GDPR compliance and data processing obligations

9. Security Requirements: Security standards and breach notification procedures

10. Intellectual Property Rights: IP ownership, licenses, and restrictions

11. Confidentiality: Protection of confidential information

12. Service Levels: Performance standards, availability, and support commitments

13. Term and Termination: Duration, renewal, and termination rights

14. Limitation of Liability: Liability caps and exclusions

15. Force Majeure: Events excusing performance

16. General Provisions: Standard boilerplate clauses including governing law

Optional Sections

1. Professional Services: Additional implementation or consulting services, include if provider offers professional services

2. Third-Party Integrations: Terms for integration with other software, include if service connects with third-party applications

3. White Labeling: Terms for rebranding the service, include if white-labeling is offered

4. High-Risk Activities: Restrictions on use in critical or high-risk scenarios, include for sensitive applications

5. Disaster Recovery: Extended disaster recovery obligations, include for enterprise or critical services

6. Insurance Requirements: Specific insurance obligations, include for enterprise customers

7. Source Code Escrow: Source code escrow arrangements, include if offered for business continuity

8. Service Credits: Financial remedies for service level failures, include for enterprise services

Suggested Schedules

1. Service Description: Detailed description of the SaaS service and functionality

2. Service Level Agreement: Detailed performance metrics, measurement, and remedies

3. Support Services: Support levels, response times, and escalation procedures

4. Data Processing Agreement: Detailed GDPR-compliant data processing terms

5. Security Policy: Detailed security standards and procedures

6. Pricing and Payment Schedule: Detailed pricing tiers, payment terms, and calculations

7. Acceptable Use Policy: Detailed rules for service usage and restrictions

8. Technical Requirements: Required technical specifications and configurations

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions





























































Clauses







































Relevant Industries

Technology

Financial Services

Healthcare

Professional Services

Retail

Manufacturing

Education

Government

Telecommunications

Media and Entertainment

Insurance

Real Estate

Non-profit

Consulting

Relevant Teams

Legal

Information Technology

Information Security

Procurement

Finance

Operations

Risk and Compliance

Sales

Product Management

Customer Success

Development

Infrastructure

Relevant Roles

Chief Technology Officer

Chief Information Officer

Head of Legal

General Counsel

IT Director

Procurement Manager

Information Security Officer

Data Protection Officer

Commercial Director

Operations Director

Risk Manager

Compliance Officer

Contract Manager

Software Development Manager

Chief Financial Officer

Sales Director

Account Executive

Product Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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