The General Service Contract serves as a foundational document for establishing service relationships under Indonesian law. It is designed for use when one party (the Service Provider) agrees to provide specific services to another party (the Client) in exchange for agreed compensation. This contract type is essential for businesses operating in Indonesia, ensuring compliance with local regulations while protecting both parties' interests. The document incorporates mandatory provisions from the Indonesian Civil Code and relevant commercial laws, including requirements for dual-language execution where necessary. It covers essential elements such as service scope, payment terms, performance standards, intellectual property rights, and dispute resolution mechanisms, while remaining adaptable to various service contexts and business needs. The contract is structured to accommodate both domestic and international service arrangements, provided they fall under Indonesian jurisdiction.
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1. Parties: Identification of the service provider and service recipient, including their legal details and authorized representatives
2. Background: Context of the agreement and general purpose of the service arrangement
3. Definitions and Interpretation: Definitions of key terms and rules for interpreting the agreement
4. Scope of Services: Detailed description of services to be provided
5. Term and Duration: Contract duration, commencement date, and renewal terms
6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and payment methods
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Performance Standards: Required service levels and quality standards
10. Intellectual Property Rights: Ownership and usage rights of any IP involved in or created during the service provision
11. Confidentiality: Protection and handling of confidential information
12. Liability and Indemnification: Allocation of risks, limitations of liability, and indemnification obligations
13. Force Majeure: Provisions for handling events beyond parties' reasonable control
14. Termination: Grounds for termination, termination process, and consequences
15. Governing Law and Dispute Resolution: Applicable law and methods for resolving disputes
16. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Insurance: Insurance requirements - include when services involve physical risk or valuable assets
2. Data Protection: Data handling and privacy obligations - include when personal data processing is involved
3. Compliance with Laws: Specific regulatory compliance obligations - include for regulated industries
4. Personnel Requirements: Qualifications and requirements for service provider's personnel - include when specific expertise is required
5. Security Requirements: Physical or IT security requirements - include when handling sensitive facilities or systems
6. Business Continuity: Disaster recovery and business continuity requirements - include for critical services
7. Anti-Bribery and Corruption: Anti-corruption compliance - include for high-value contracts or government-related services
8. Environmental Compliance: Environmental protection obligations - include for services with environmental impact
9. Subcontracting: Terms for engaging subcontractors - include when subcontracting may be needed
1. Schedule 1 - Service Specifications: Detailed technical specifications of the services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Specific performance metrics and service level requirements
4. Schedule 4 - Key Personnel: List of key personnel and their roles/qualifications
5. Schedule 5 - Implementation Timeline: Project timeline and key milestones
6. Schedule 6 - Required Reports: Format and frequency of required service reports
7. Schedule 7 - Contact Details: Contact information for key representatives and escalation procedures
8. Appendix A - Form of Invoice: Standard invoice format and requirements
9. Appendix B - Change Request Form: Template for requesting changes to services or terms
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Consulting
Facilities Management
Professional Services
Manufacturing
Construction
Healthcare
Education
Telecommunications
Transportation and Logistics
Financial Services
Real Estate
Energy
Retail
Hospitality
Relevant Teams
Legal
Procurement
Operations
Finance
Commercial
Risk and Compliance
Business Development
Project Management
Account Management
Service Delivery
Executive Management
Relevant Roles
Legal Counsel
Contract Manager
Procurement Manager
Business Development Manager
Operations Director
Chief Financial Officer
Project Manager
Commercial Director
Risk Manager
Compliance Officer
General Manager
Managing Director
Chief Executive Officer
Service Delivery Manager
Account Manager
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