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1. Service Levels: Include when specific performance metrics need to be maintained

2. Insurance: Include when specific insurance requirements need to be maintained

3. Non-Competition: Include when the service provider should be restricted from competing activities

4. Non-Solicitation: Include when parties need to be prevented from poaching each other's staff/clients

5. Change Control: Include for complex services where formal processes for changes are needed

6. Force Majeure: Include when specific events beyond parties' control need to be addressed

7. Disaster Recovery: Include for critical services requiring business continuity planning

8. Anti-Bribery and Corruption: Include when dealing with public sector or high-risk industries

9. Environmental Compliance: Include when services have environmental impacts

1. Schedule 1 - Service Description: Detailed description of services, including specifications and deliverables

2. Schedule 2 - Charges and Payment Terms: Detailed breakdown of fees, rates, and payment schedules

3. Schedule 3 - Service Levels: Detailed performance metrics and measurement methods

4. Schedule 4 - Key Personnel: Details of key staff members assigned to provide the services

5. Schedule 5 - Required Insurance: Specific insurance types and coverage levels required

6. Schedule 6 - Data Processing Agreement: Detailed terms for handling personal data if applicable

7. Appendix A - Change Request Form: Template for requesting and documenting service changes

8. Appendix B - Service Report Template: Standard format for service performance reporting