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1. Data Protection: Required when personal data processing is involved, detailing compliance with privacy laws

2. Disaster Recovery: Include when service continuity is critical, specifying recovery procedures and timelines

3. Security Requirements: Needed for services involving sensitive data or systems

4. Change Management: Include for complex services where regular changes to scope or specifications are expected

5. Audit Rights: Important for regulated industries or when compliance verification is needed

6. Personnel Requirements: Include when specific qualifications or security clearances are required

7. Insurance: Required for high-risk services or when significant liability exposure exists

8. Intellectual Property Rights: Include when services involve creation or use of intellectual property

9. Exit Management: Important for complex services requiring detailed transition arrangements

1. Service Description Schedule: Detailed technical specifications of services

2. Service Level Metrics Schedule: Detailed performance indicators, measurement methods, and targets

3. Pricing Schedule: Detailed pricing structure, rates, and calculation methods

4. Operational Procedures: Day-to-day operational processes and procedures

5. Contact Details: Key personnel and escalation points for both parties

6. Service Credit Calculations: Detailed methodology for calculating service credits

7. Report Templates: Standard formats for performance and service reports

8. Technical Requirements: Customer's technical environment and integration requirements