The Credit Card Missing Letter is a crucial document used when a credit card has been lost or stolen in England and Wales. It serves as formal documentation of when and how the loss was reported, protecting both the cardholder and the issuing institution. The letter must comply with the Consumer Credit Act 1974 and Payment Services Regulations 2017, containing specific details about the cardholder, the missing card, and circumstances of loss. This document is essential for limiting liability for unauthorized transactions and initiating the card replacement process.
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1. Personal Details: Full name, address, contact information, and account number
2. Card Details: Lost/stolen card number, type, when and where last used
3. Circumstances: Description of how the card went missing and when it was discovered
4. Last Known Transactions: List of recent legitimate transactions for verification
5. Declaration: Statement confirming information accuracy and authorization for investigation
1. Police Report Reference: Section to be included if theft has been reported to police
2. Suspicious Activity: Section to be included if unauthorized transactions are spotted
3. Replacement Card Request: Section to be included if immediate replacement is needed
1. Identity Verification Documents: Copies of relevant ID documents as required by the bank
2. Police Report: If applicable, copy of police report for stolen cards
3. Transaction Records: Relevant transaction statements showing last known legitimate use
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