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Company Conflict Resolution Policy Template for England and Wales

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Key Requirements PROMPT example:

Company Conflict Resolution Policy

"I need a Company Conflict Resolution Policy for our tech startup with 50 employees, focusing heavily on remote work conflicts and ensuring compliance with UK employment law while keeping the language simple and accessible."

Document background
The Company Conflict Resolution Policy is essential for organizations operating in England and Wales to establish clear, fair, and legally compliant procedures for addressing workplace disputes. This document becomes necessary when organizations need to standardize their approach to conflict management, ensure compliance with UK employment law, and promote a positive work environment. It typically includes detailed procedures for both informal and formal resolution processes, confidentiality requirements, and alignment with ACAS guidelines. The policy helps organizations reduce the risk of legal challenges while maintaining productive working relationships.
Suggested Sections

1. Purpose and Scope: Defines the policy's objectives and who it applies to within the organization

2. Definitions: Key terms and concepts used throughout the policy including types of conflicts, roles, and resolution methods

3. General Principles: Core values and approaches to conflict resolution including fairness, transparency, and respect

4. Informal Resolution Procedures: Steps for resolving conflicts informally through direct communication and mediation

5. Formal Resolution Procedures: Structured process for formal conflict resolution including investigation and decision-making procedures

6. Roles and Responsibilities: Duties of various stakeholders including employees, managers, HR, and mediators in conflict resolution

7. Confidentiality: Privacy and data protection requirements during conflict resolution processes

Optional Sections

1. External Mediation: Procedures for involving external mediators in complex disputes or when internal resolution is not possible

2. Trade Union Involvement: Procedures for union representation and involvement in conflict resolution processes

3. Cross-Cultural Considerations: Special provisions and guidelines for handling conflicts in multicultural workplace environments

Suggested Schedules

1. Schedule 1: Conflict Resolution Form Templates: Standard forms for recording disputes, resolutions, and outcomes

2. Schedule 2: Contact Information: List of relevant internal and external contacts for conflict resolution

3. Schedule 3: Resolution Process Flowcharts: Visual representations of both informal and formal resolution procedures

4. Schedule 4: Example Scenarios: Common conflict situations and their recommended handling procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions






























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Relevant Industries
Relevant Teams
Relevant Roles
Industries

Employment Rights Act 1996: Primary legislation governing employment rights, including basic employment protections, unfair dismissal, and grievance procedures

Equality Act 2010: Comprehensive legislation protecting against discrimination based on protected characteristics in the workplace, including provisions for handling discrimination-related conflicts

Employment Relations Act 1999: Legislation covering collective labor rights and dispute resolution procedures between employers and employees

Health and Safety at Work Act 1974: Framework for workplace health and safety regulations, including procedures for resolving health and safety-related disputes

Data Protection Act 2018 and UK GDPR: Legislation governing the handling of personal data during conflict resolution processes and record-keeping

Arbitration Act 1996: Legal framework for arbitration procedures in England and Wales, relevant for alternative dispute resolution mechanisms

Civil Procedure Rules: Rules governing civil litigation in England and Wales, particularly relevant for mediation procedures and court proceedings

ACAS Code of Practice: Statutory guidance on handling disciplinary and grievance procedures in the workplace, setting minimum standards for conflict resolution

Employment Tribunals Regulations 2013: Rules and procedures for employment tribunal proceedings, relevant when internal conflict resolution fails

Public Interest Disclosure Act 1998: Legislation protecting whistleblowers and establishing procedures for handling whistleblowing-related conflicts

Human Rights Act 1998: Incorporation of European Convention on Human Rights into UK law, ensuring fundamental rights are respected in conflict resolution procedures

Trade Union and Labour Relations (Consolidation) Act 1992: Legislation governing trade union rights and collective dispute resolution procedures

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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