Financial Services and Markets Act 2000: Primary legislation governing financial services regulation in the UK, establishing regulatory framework and consumer protection measures
Consumer Rights Act 2015: Key legislation defining consumer rights and business obligations, including quality of service and unfair terms
Data Protection Act 2018 and UK GDPR: Legislation governing how personal data must be handled during the complaints process, including storage and processing of complaint information
Equality Act 2010: Ensures fair treatment and non-discrimination in handling complaints, including making reasonable adjustments for disabled customers
FCA Handbook - DISP Rules: Financial Conduct Authority's specific rules for handling complaints in regulated firms, including timeframes and reporting requirements
FCA Handbook - PRIN: Principles for Businesses setting out fundamental obligations of firms under the regulatory system
Alternative Dispute Resolution Regulations 2015: Framework for alternative dispute resolution procedures and requirements for businesses to inform consumers about ADR options
Legal Services Act 2007: Regulatory framework for legal services providers, including complaint handling requirements for legal firms
Financial Services Act 2012: Additional regulatory requirements for financial services firms, including provisions for consumer protection
Limitation Act 1980: Defines statutory time limits for bringing legal claims, relevant for establishing complaint submission deadlines
Business Protection from Misleading Marketing Regulations 2008: Regulations protecting businesses from misleading marketing, relevant for B2B complaint handling
Consumer Protection from Unfair Trading Regulations 2008: Protects consumers from unfair practices and sets standards for business conduct that may be relevant to complaints
