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The Customer Service Recommendation Letter is a crucial document in Swiss professional contexts, typically prepared when an employee is transitioning to new employment opportunities. Under Swiss law, particularly the Code of Obligations Art. 330a, employees have a legal right to request such references, and employers are obligated to provide them. The letter should include detailed information about the employee's role, responsibilities, and performance in customer service, while maintaining objectivity and truthfulness. It serves as both a professional reference and a legal document, requiring careful consideration of Swiss data protection laws and employment regulations. The document is particularly valuable in industries where customer service excellence is paramount, providing future employers with verified information about a candidate's capabilities and track record in customer service roles.

1. Letterhead and Date: Company letterhead including full contact details and the current date

2. Recipient Information: Full name and address of the recipient or 'To Whom It May Concern' if recipient is unknown

3. Opening Statement: Introduction confirming the purpose of the letter and the relationship with the employee

4. Employment Details: Duration of employment, position(s) held, and primary responsibilities in customer service role

5. Performance Assessment: Specific examples of customer service excellence, key achievements, and competencies

6. Personal Qualities: Description of relevant personal attributes and soft skills in customer service context

7. Closing Statement: Strong recommendation and willingness to be contacted for further information

8. Signature Block: Writer's full name, title, contact information, and signature