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1. Intellectual Property Rights: Ownership and licensing of IP when services involve creation or use of intellectual property

2. Data Protection and Privacy: Specific provisions for handling personal data when services involve data processing

3. Equipment and Facilities: Terms governing use and maintenance of equipment or facilities if provided by either party

4. Personnel and Subcontractors: Requirements for service delivery personnel and use of subcontractors

5. Security Requirements: Specific security protocols and requirements when handling sensitive information or systems

6. Change Control: Process for managing changes to services or agreement terms in complex service arrangements

7. Business Continuity: Disaster recovery and business continuity requirements for critical services

8. Transition and Exit: Detailed transition and exit management provisions for complex service arrangements

9. Performance Monitoring: Specific KPIs and performance monitoring mechanisms for complex services

10. Audit Rights: Rights and procedures for auditing service delivery and compliance

1. Schedule A - Service Description: Detailed specification of services to be provided

2. Schedule B - Service Levels: Service level agreements, KPIs, and measurement methodology

3. Schedule C - Fees and Charges: Detailed fee structure, rates, and payment terms

4. Schedule D - Customer Requirements: Specific customer requirements, policies, and procedures

5. Schedule E - Form of Change Order: Template for documenting and approving changes to services

6. Schedule F - Key Personnel: Identification of key personnel and their roles

7. Schedule G - Security Requirements: Detailed security protocols and requirements

8. Schedule H - Data Processing Agreement: Specific terms for personal data processing if applicable

9. Appendix 1 - Insurance Requirements: Detailed insurance requirements and coverage limits

10. Appendix 2 - Approved Subcontractors: List of approved subcontractors if applicable