The Security Guard Feedback Form is a crucial document used in the Australian security industry for conducting regular performance evaluations of security personnel. This document is designed to align with Australian workplace laws, including the Security Industry Act, Privacy Act, and Fair Work Act requirements. It serves multiple purposes: documenting performance assessments, identifying training needs, ensuring compliance with security standards, and maintaining service quality. The form is typically used quarterly or bi-annually, or after significant incidents, to evaluate security guards across various competencies. It includes both objective performance metrics and subjective feedback sections, allowing for comprehensive evaluation while maintaining proper documentation for HR, compliance, and professional development purposes.
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1. Identification Details: Guard's name, ID number, site location, date of evaluation, and evaluator's details
2. Performance Rating Scale: Explanation of the rating system used in the evaluation (e.g., 1-5 scale, definitions of each rating)
3. Core Competencies Assessment: Evaluation of fundamental security duties including punctuality, uniform compliance, security protocols adherence
4. Communication Skills: Assessment of verbal and written communication, report writing, radio protocol
5. Security Operations: Evaluation of patrol performance, incident response, surveillance techniques
6. Health and Safety Compliance: Assessment of WHS procedures adherence and risk management
7. Overall Performance Summary: General assessment of the guard's overall performance and key achievements
8. Action Items: Specific areas identified for improvement and development
9. Acknowledgment: Signatures of evaluator and security guard, date of discussion
1. Customer Service Feedback: For guards who interact with public/clients regularly - evaluation of customer service skills
2. Technology Proficiency: For sites using specialized security systems - assessment of technical skills
3. Team Leadership: For guards in senior positions - evaluation of leadership and team management skills
4. Special Certifications Review: For guards requiring specific certifications - review of certification currency and compliance
5. Cultural Sensitivity: For guards working in culturally diverse environments - assessment of cultural awareness and appropriate conduct
1. Performance Metrics Table: Detailed breakdown of performance scores across all evaluated categories
2. Incident Review Log: Summary of significant incidents handled during the evaluation period
3. Training Record: List of completed and required training modules
4. Previous Feedback Summary: Overview of past evaluations and progress on previous action items
5. Site-Specific Requirements Checklist: Evaluation against specific requirements of the guard's assigned location
Relevant legal definitions
Clauses
Relevant Industries
Commercial Property
Retail
Healthcare
Education
Industrial
Banking and Finance
Government Facilities
Entertainment and Hospitality
Transportation and Logistics
Critical Infrastructure
Mining and Resources
Corporate Offices
Relevant Teams
Human Resources
Security Operations
Compliance
Risk Management
Quality Assurance
Training and Development
Facility Management
Operations Management
Relevant Roles
Security Guard
Senior Security Officer
Security Supervisor
Site Security Manager
Security Operations Manager
HR Manager
Compliance Officer
Training Coordinator
Facility Manager
Risk Management Officer
Quality Assurance Manager
Operations Director
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