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1. Parties: Identification of the service provider and the client, including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Key terms used throughout the agreement, including technical terminology specific to the maintenance services
4. Scope of Services: Detailed description of maintenance and repair services to be provided, including regular maintenance tasks and repair procedures
5. Term and Termination: Duration of the contract, renewal terms, and conditions for termination by either party
6. Service Provider's Obligations: Detailed responsibilities of the maintenance provider, including quality standards, response times, and reporting requirements
7. Client's Obligations: Client's responsibilities, including access provision, cooperation requirements, and information sharing
8. Fees and Payment Terms: Pricing structure, payment schedule, and terms for additional charges or emergency services
9. Warranties and Quality Standards: Guarantees regarding the quality of work and compliance with industry standards
10. Liability and Insurance: Allocation of risks, limitation of liability, and required insurance coverage
11. Force Majeure: Circumstances excusing performance and procedures for handling such situations
12. Governing Law and Jurisdiction: Confirmation of Austrian law application and jurisdiction for dispute resolution
1. Emergency Services: Terms for emergency maintenance services outside regular hours, used when 24/7 coverage is required
2. Spare Parts Management: Procedures for handling spare parts, including storage and procurement, relevant for contracts involving equipment maintenance
3. Performance Metrics: Specific KPIs and service level agreements, included when quantitative performance measurement is required
4. Intellectual Property Rights: Protection of IP rights, particularly relevant when maintenance involves software or proprietary systems
5. Data Protection: Specific provisions for handling personal or sensitive data, required when maintenance involves access to such data
6. Subcontracting: Terms governing the use of subcontractors, included when the service provider may need to delegate work
7. Training and Documentation: Requirements for training client's personnel and maintaining documentation, relevant for complex equipment
8. Environmental Compliance: Specific environmental requirements and waste handling procedures, important for maintenance involving hazardous materials
1. Schedule 1 - Service Specifications: Detailed technical specifications of maintenance services, including frequency and scope of routine maintenance
2. Schedule 2 - Equipment List: Comprehensive list of equipment covered under the maintenance contract
3. Schedule 3 - Pricing Schedule: Detailed breakdown of fees, including regular maintenance costs and rates for additional services
4. Schedule 4 - Service Level Agreement: Specific performance metrics, response times, and service quality standards
5. Schedule 5 - Contact Details: List of key contacts and escalation procedures for both parties
6. Schedule 6 - Maintenance Schedule: Timeline of planned maintenance activities and intervals
7. Appendix A - Safety Procedures: Required safety protocols and procedures for maintenance work
8. Appendix B - Reporting Templates: Standard forms and templates for maintenance reports and documentation
Manufacturing
Real Estate
Facilities Management
Industrial Equipment
Commercial Property
Healthcare
Hospitality
Information Technology
Construction
Energy
Transportation
Telecommunications
Education
Retail
Legal
Operations
Facilities Management
Procurement
Maintenance
Technical Services
Property Management
Contract Administration
Risk Management
Compliance
Asset Management
Facility Manager
Maintenance Director
Operations Manager
Technical Services Manager
Property Manager
Contract Manager
Procurement Manager
Chief Operations Officer
Building Services Engineer
Maintenance Supervisor
Legal Counsel
Risk Manager
Asset Manager
Service Delivery Manager
Compliance Officer
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