¶¶Òõ¶ÌÊÓƵ

1. Service Levels: Include when specific performance metrics and service levels need to be maintained

2. Compliance with Shariah: Include for agreements that need to be Shariah-compliant

3. Personnel Requirements: Include when service provider's personnel will work on customer premises or require specific qualifications

4. Insurance: Include when specific insurance coverage is required for the services

5. Security Requirements: Include for services involving sensitive data or systems access

6. Business Continuity: Include for critical services requiring disaster recovery and business continuity planning

7. Anti-Corruption: Include for high-value contracts or government-related services

8. Change Control: Include when services may require frequent modifications or updates

9. Audit Rights: Include when customer requires rights to audit service provider's operations

10. Environmental Compliance: Include for services with environmental impact or sustainability requirements

1. Schedule 1 - Services Description: Detailed description of specific services to be provided

2. Schedule 2 - Pricing and Payment Schedule: Detailed pricing, rates, and payment terms for each service

3. Schedule 3 - Service Levels and KPIs: Specific performance metrics, measurement methods, and remedies

4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation

5. Schedule 5 - Technical Requirements: Technical specifications and requirements for service delivery

6. Schedule 6 - Contact Details and Escalation Matrix: Key personnel contacts and issue escalation procedures

7. Schedule 7 - Security Policies: Detailed security requirements and procedures

8. Schedule 8 - Form of Work Order: Template for individual work orders under the master agreement

9. Appendix A - Required Insurance Coverage: Details of insurance types and coverage levels required

10. Appendix B - Approved Subcontractors: List of pre-approved subcontractors if applicable