How is Incident Ticket defined in a legal contract?
- Incident Ticket means a continuous report about a specific issue that takes into account the initial report, updates regarding the status, and the final resolution of the issue. Seen in 1 SEC filing
- Incident Ticket means an entry in a service management system recording an incident that has been reported. Seen in 1 SEC filing
- Incident Ticket means the service ticket initiated by the time a customer calls into a service center, in which the service reference is communicated to the customer. Seen in 1 SEC filing
Note: pulled this data out of the SEC EDGAR Database of 500,000 records from the past 22 years of filings. We regularly update this page as new filings and definitions come in.
yourself to verify these results. We are always keen to point people to source documents.
Which definition should you use?
🤔 has combined and improved the above descriptions to create market-standard 'Genie definitions' below, with guidance on which documents and which industry to use for each.
Genie Definition 1
- Incident Ticket means a record of a reported problem, including status updates and resolution, logged in a service management system.
Relevant Contract Types
Relevant Circumstances
- Initiating technical support after a system or service failure
- Managing a problem report involving software and systems
- Maintaining critical infrastructure and addressing reported incidents
Relevant Sectors
Genie Definition 2
- Incident Ticket means the service report initiated at customer contact, communicating the reference details to the customer.
Relevant Contract Types
Relevant Circumstances
- Providing customer care services and handling service related concerns
- Managing customer interaction and registering service incidents
- Overseeing customer communication and recording service tickets
Relevant Sectors
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Incident Ticket means a record of a reported problem, including status updates and resolution, logged in a service management system
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