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This legal template, the B2B Contract For Ongoing Services Agreement (Customer Friendly) under UK law, is designed for businesses engaged in the provision of ongoing services to other businesses. The template aims to establish a clear and mutually beneficial contractual relationship between the service provider and the customer, ensuring transparency, protection of rights, and compliance with UK law.

The agreement covers various essential aspects, including the scope and description of the services to be provided, the pricing and payment terms, duration and termination provisions, intellectual property rights, confidentiality, liability and indemnification, dispute resolution, and governing law.

To make it customer-friendly, the template emphasizes fairness, flexibility, and clarity in contractual terms, aiming to strike a balance between parties by incorporating provisions that safeguard the customer's interests. It may include provisions such as service level expectations, performance metrics, reporting obligations, and quality assurance measures to ensure the customer receives satisfactory services and necessary recourse if expectations are not met.

Overall, this legal template serves as a valuable tool for businesses operating in the UK seeking to establish a robust, customer-friendly framework to govern their ongoing services agreements in a manner that satisfies legal requirements and provides a solid foundation for a successful business relationship.