The Software License And Service Agreement is essential for any software deployment in Singapore, whether for commercial or internal use. This document is particularly relevant given Singapore's position as a technology hub and its comprehensive legal framework for digital transactions. It addresses both the licensing of software and the provision of associated services, incorporating requirements under Singapore law including the Copyright Act 2021, PDPA, and Electronic Transactions Act. The agreement is designed to protect both the licensor's intellectual property rights and the licensee's interests in receiving functional software and reliable services.
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1. Parties: Identification and details of the licensor and licensee
2. Background: Context of the agreement and brief description of the software
3. Definitions: Key terms used throughout the agreement
4. License Grant: Scope, type, and limitations of the software license
5. Service Terms: Description of services, service levels, and support
6. Fees and Payment: Pricing, payment terms, and billing procedures
7. Intellectual Property Rights: Ownership and protection of IP rights
8. Confidentiality: Protection of confidential information
9. Term and Termination: Duration and termination conditions
1. Data Processing Terms: Required when personal data processing is involved - includes PDPA compliance requirements
2. Source Code Escrow: Provisions for source code access and escrow arrangements for business-critical software
3. Professional Services: Additional implementation or consulting services terms when such services are included
1. Schedule 1 - Software Description: Detailed technical specifications of the software
2. Schedule 2 - Service Level Agreement: Detailed service levels, metrics, and remedies
3. Schedule 3 - Fee Schedule: Detailed pricing and payment terms
4. Schedule 4 - Support Services: Support level descriptions and procedures
5. Schedule 5 - Acceptable Use Policy: Terms of acceptable software use
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