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A Cloud Services Agreement sets the legal ground rules when you store data or run software through cloud providers in Saudi Arabia. It spells out exactly what the provider will deliver, how they'll protect your information, and what happens if something goes wrong.

Under Saudi law, these agreements must address data sovereignty, cybersecurity requirements from the National Cybersecurity Authority, and compliance with the Cloud Computing Regulatory Framework. The contract typically covers service levels, data handling practices, security measures, and exit terms that protect both the customer and provider in line with local regulations.

Use a Cloud Services Agreement before moving any business operations to cloud platforms in Saudi Arabia. This contract becomes essential when storing sensitive data, running critical applications, or handling customer information through cloud providers like AWS, Microsoft Azure, or local providers like STC.

The agreement helps meet legal requirements under the National Cybersecurity Authority and protects your interests during service disruptions or data breaches. It's particularly important for regulated sectors like healthcare, finance, and government services where data sovereignty and security compliance are mandatory under Saudi law.

• Cloud Managed Services Agreement: Focuses on ongoing management and support services, including monitoring, maintenance, and technical support from Saudi cloud providers
• Cloud Computing Agreement: Covers basic Infrastructure-as-a-Service (IaaS) arrangements, ideal for businesses needing core computing resources like storage and processing power
• Cloud Platform Enterprise Agreement: Comprehensive agreement for large organizations requiring multiple cloud services, with enhanced data protection and compliance features aligned with Saudi regulations

• Cloud Service Providers: Major international providers like AWS and Microsoft Azure, plus local Saudi providers like STC and Mobily who must ensure CITC compliance
• Corporate Legal Teams: In-house counsel who review and negotiate Cloud Services Agreements to protect company interests and ensure regulatory alignment
• IT Department Heads: Technical leaders who specify service requirements and oversee implementation according to Saudi cybersecurity standards
• Compliance Officers: Specialists ensuring agreements meet data protection requirements under Saudi law and industry regulations
• External Legal Counsel: Saudi-licensed attorneys who draft and modify agreements for specific business needs

• Service Requirements: Document your specific cloud computing needs, data volumes, and performance expectations
• Compliance Check: List applicable Saudi regulations, including NCA requirements and CITC cloud computing framework rules
• Provider Details: Gather information about the cloud provider's local presence, data center locations, and security certifications
• Data Mapping: Identify types of data being processed, storage locations, and cross-border transfer requirements
• Platform Support: Use our AI-powered platform to generate a customized Cloud Services Agreement that automatically includes all required Saudi legal elements

• Service Description: Detailed scope of cloud services, performance metrics, and technical specifications per CITC guidelines
• Data Protection: Compliance with Saudi data protection laws, including data location, sovereignty, and security measures
• Service Levels: Specific uptime guarantees, response times, and compensation for service failures
• Security Standards: NCA-compliant cybersecurity measures, breach notification procedures, and incident response plans
• Exit Terms: Data retrieval, transfer procedures, and service termination protocols
• Dispute Resolution: Saudi law as governing law, local court jurisdiction, and enforcement mechanisms

A Cloud Services Agreement differs significantly from a Managed Services Agreement in several key aspects, though both deal with service delivery. The main distinctions focus on scope, infrastructure requirements, and regulatory compliance under Saudi law.

• Service Focus: Cloud Services Agreements specifically cover virtual infrastructure, data storage, and platform services, while Managed Services Agreements cover broader IT support and maintenance, including on-premises systems
• Data Governance: Cloud agreements must address Saudi data sovereignty laws and NCA cybersecurity requirements specifically for cloud environments
• Infrastructure Control: Cloud agreements deal with shared infrastructure and multi-tenant environments, while managed services typically involve dedicated or customer-owned systems
• Regulatory Compliance: Cloud agreements require specific provisions for CITC cloud computing framework compliance, cross-border data transfers, and cloud-specific security measures