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Service Agreement Term Sheet
"I need a Service Agreement Term Sheet for an IT services arrangement between our Pakistani company and a Singapore-based cloud services provider, with service commencement planned for March 2025, including specific data protection and cross-border payment provisions."
1. Parties: Identification of the service provider and recipient, including full legal names, registration details, and addresses
2. Background: Brief context of the arrangement and purpose of the term sheet
3. Definitions: Key terms used throughout the term sheet that require specific definition
4. Scope of Services: High-level description of services to be provided
5. Term: Duration of the agreement, including start date and initial term
6. Commercial Terms: Key financial terms including fees, payment terms, and invoicing arrangements
7. Service Levels: Basic performance standards and key performance indicators
8. Key Personnel: Essential team members and their roles
9. Intellectual Property: Basic principles regarding ownership and usage of IP
10. Confidentiality: Core confidentiality obligations
11. Termination Rights: Basic termination scenarios and process
12. Governing Law: Confirmation of Pakistani law as governing law
13. Binding Nature: Statement on which terms are binding and non-binding
1. Exclusivity: Include when parties agree to exclusive arrangement terms
2. Equipment and Facilities: Include when specific equipment or facilities are required for service delivery
3. Data Protection: Include when services involve processing of personal or sensitive data
4. Foreign Exchange: Include when services involve cross-border payments or currency considerations
5. Regulatory Compliance: Include when services are in regulated sectors requiring specific compliance measures
6. Force Majeure Principles: Include when parties want to outline basic force majeure principles
7. Insurance Requirements: Include when specific insurance coverage needs to be specified
8. Transition Services: Include when service transition from another provider is involved
1. Schedule 1 - Service Description: Detailed description of services to be provided
2. Schedule 2 - Pricing Structure: Detailed breakdown of fees, charges, and payment terms
3. Schedule 3 - Key Performance Indicators: Detailed service levels and performance metrics
4. Schedule 4 - Key Personnel: Details of key team members, roles, and responsibilities
5. Schedule 5 - Implementation Timeline: High-level implementation or service commencement timeline
6. Appendix A - Technical Requirements: Any specific technical requirements or specifications
7. Appendix B - Required Approvals: List of regulatory or third-party approvals needed
Authors
Information Technology
Business Process Outsourcing
Professional Services
Manufacturing
Healthcare Services
Education and Training
Telecommunications
Financial Services
Logistics and Supply Chain
Facilities Management
Engineering Services
Management Consulting
Legal
Commercial
Procurement
Operations
Finance
Business Development
Compliance
Project Management
Service Delivery
Risk Management
Contract Administration
Chief Executive Officer
Commercial Director
Head of Legal
Procurement Manager
Contract Manager
Business Development Manager
Operations Director
Chief Financial Officer
Project Manager
Legal Counsel
Compliance Officer
Service Delivery Manager
Commercial Manager
Chief Operating Officer
Account Manager
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