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The Restaurant Customer Complaint Response Letter is a crucial document used when formally addressing customer grievances in Pakistani food service establishments. It serves multiple purposes: acknowledging the customer's concerns, documenting the restaurant's investigation and response, and ensuring compliance with Pakistani consumer protection laws and food safety regulations. This document is particularly important in the context of the Punjab Consumer Protection Act 2005 and the Punjab Food Authority Act 2011, which require businesses to maintain proper complaint handling procedures. The letter should be drafted carefully to address specific complaints while protecting the establishment's interests, potentially serving as a legal record if disputes escalate to consumer protection authorities. It typically includes details of the complaint, investigation findings, proposed resolution, and any compensation offered, while maintaining a professional and conciliatory tone.

1. Letter Header: Restaurant's official letterhead including name, address, contact information, and date

2. Customer Information: Recipient's name and address

3. Reference Line: Complaint reference number and date of original complaint

4. Acknowledgment: Opening paragraph acknowledging receipt of the complaint and thanking the customer for bringing the matter to attention

5. Complaint Summary: Brief restatement of the customer's specific concerns to demonstrate understanding

6. Investigation Details: Explanation of steps taken to investigate the complaint

7. Findings and Response: Detailed response to each concern raised with relevant explanations

8. Resolution/Remedy: Clear statement of what actions have been or will be taken to address the complaint

9. Closing: Professional closing with apology if warranted and commitment to customer satisfaction

10. Signature Block: Name, title, and contact information of responding manager or authorized person