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The Complaint Letter For Online Shopping is an essential document in Pakistan's growing e-commerce landscape, where consumers increasingly need formal channels to address issues with online purchases. This document becomes necessary when informal resolution attempts have failed or when immediate formal documentation of an issue is required. It incorporates elements mandated by Pakistani consumer protection laws and e-commerce regulations, including specific reference to the Consumer Protection Act 2019 and Electronic Commerce Ordinance 2002. The letter serves as a formal record of the complaint, outlining transaction details, the nature of the grievance, previous communication attempts, and the desired resolution. It's particularly relevant given the rise of online shopping in Pakistan and the need for structured consumer protection mechanisms in digital commerce.

1. Sender's Details: Full name, address, contact information, and customer ID/order number of the complainant

2. Recipient's Details: Company name, customer service department, full address of the online retailer

3. Date: Date when the complaint letter is written

4. Subject Line: Clear, specific subject indicating this is a complaint about online shopping

5. Order Details: Specific details about the order including order number, date of purchase, and items ordered

6. Issue Description: Clear and factual description of the problem encountered

7. Previous Communication: Summary of any previous attempts to resolve the issue

8. Specific Request: Clear statement of what resolution you are seeking

9. Timeline for Response: Reasonable deadline for expecting a response

10. Closing: Professional closing with your signature and contact information