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Service License Agreement

Service License Agreement Template for India

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Key Requirements PROMPT example:

Service License Agreement

"I need a Service License Agreement for a software-as-a-service platform that my Indian company will provide to healthcare institutions, with strict data protection clauses and compliance with healthcare regulations."

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Document background
The Service License Agreement is a critical document used when a service provider needs to establish a formal licensing relationship for delivering services to customers in India. It combines elements of traditional licensing with service delivery commitments, making it particularly relevant for technology services, software platforms, and digital solutions. The agreement must comply with Indian legal requirements, including the Indian Contract Act 1872, Information Technology Act 2000, and relevant data protection regulations. It typically includes detailed service specifications, performance metrics, support obligations, usage restrictions, and compliance requirements. This document is essential for businesses providing subscription-based services, software-as-a-service solutions, or platform access, as it protects intellectual property rights while ensuring clear service delivery standards and customer obligations.
Suggested Sections

1. Parties: Identifies and provides full legal details of all parties to the agreement

2. Background: Sets out the context and purpose of the agreement, including brief description of the service being licensed

3. Definitions: Defines key terms used throughout the agreement for clarity and consistency

4. Grant of License: Specifies the scope, nature, and limitations of the license being granted

5. Service Description: Detailed description of the services covered under the license

6. Term and Renewal: Duration of the agreement and conditions for renewal

7. Fees and Payment Terms: Payment obligations, pricing, payment schedule, and related terms

8. Service Levels: Performance standards, availability commitments, and quality metrics

9. Support Services: Details of technical support, maintenance, and related services

10. Intellectual Property Rights: Protection and ownership of IP, including any licensed materials

11. Confidentiality: Obligations regarding confidential information protection

12. Data Protection and Privacy: Compliance with data protection laws and privacy requirements

13. Warranties and Representations: Guarantees and commitments made by each party

14. Limitation of Liability: Caps on liability and exclusions of certain types of damages

15. Termination: Grounds and process for agreement termination

16. Post-Termination Obligations: Duties and responsibilities after agreement ends

17. Governing Law and Jurisdiction: Applicable law and courts for dispute resolution

18. General Provisions: Standard boilerplate clauses including notices, assignment, and amendments

Optional Sections

1. Change Management: Procedures for requesting and implementing changes to services - include for complex or evolving services

2. Disaster Recovery: Business continuity and disaster recovery procedures - important for critical services

3. Security Requirements: Detailed security protocols and compliance requirements - essential for services handling sensitive data

4. Audit Rights: Rights to audit service delivery and compliance - important for regulated industries

5. Service Credits: Compensation mechanism for service level failures - relevant for high-availability services

6. Training and Documentation: Requirements for user training and documentation - important for complex technical services

7. Third-Party Dependencies: Management of third-party services or integrations - include when external dependencies exist

8. Export Control: Compliance with export regulations - necessary for international service delivery

Suggested Schedules

1. Service Level Agreement (SLA): Detailed metrics and measurements for service performance

2. Fee Schedule: Detailed breakdown of all fees, charges, and payment terms

3. Technical Specifications: Detailed technical requirements and service specifications

4. Support Services Details: Comprehensive description of support levels and procedures

5. Security Standards: Detailed security requirements and compliance standards

6. Data Processing Agreement: Specific terms for handling personal data and ensuring compliance

7. Acceptable Use Policy: Guidelines and restrictions for service usage

8. Service Implementation Plan: Timeline and milestones for service implementation

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓƵ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

alex.den.21@genieai.co
Relevant legal definitions





































Clauses








































Relevant Industries

Information Technology

Software and Applications

Cloud Services

Financial Services

Healthcare

E-commerce

Telecommunications

Professional Services

Manufacturing

Education

Digital Media

Business Process Outsourcing

Relevant Teams

Legal

Information Technology

Procurement

Compliance

Operations

Sales

Service Delivery

Risk Management

Commercial

Vendor Management

Technical Support

Account Management

Relevant Roles

Legal Counsel

Contract Manager

Chief Technology Officer

IT Director

Procurement Manager

Compliance Officer

Service Delivery Manager

Account Executive

Business Development Manager

Operations Director

Risk Manager

Software Licensing Manager

Technical Account Manager

Chief Information Officer

Commercial Director

Industries








Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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