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The Credit Card Arbitration Agreement is a crucial document used when establishing alternative dispute resolution mechanisms between credit card issuers and their customers in India. It is typically implemented alongside the main credit card agreement and becomes relevant when disputes arise regarding credit card services, charges, or related matters. The agreement must comply with the Indian Arbitration and Conciliation Act, 1996, RBI Master Directions on Credit Cards, and consumer protection laws. It provides a more efficient and cost-effective alternative to court litigation while ensuring fair treatment of consumers. The document should be updated periodically to reflect changes in arbitration laws, banking regulations, and RBI guidelines.

1. Parties: Identification of the credit card issuer and the cardholder

2. Background: Context of the agreement, referring to the main credit card agreement

3. Definitions: Key terms used in the agreement including 'Dispute', 'Arbitration', 'Award', 'Arbitrator', etc.

4. Scope of Arbitration: Types of disputes covered and excluded from arbitration

5. Agreement to Arbitrate: Mutual agreement to resolve disputes through arbitration and waiver of litigation rights

6. Arbitration Procedures: Process for initiating arbitration, selecting arbitrators, and conducting proceedings

7. Governing Law: Specification of Indian law and the Arbitration and Conciliation Act, 1996 as governing law

8. Costs and Fees: Allocation of arbitration costs and fees between parties

9. Awards: Process for rendering and enforcing arbitration awards

10. Severability: Provision ensuring that if any part is invalid, the rest remains enforceable