1. Parties: Identification of the service provider and customer, including registered addresses and company details
2. Background: Context of the agreement, business relationship, and purpose of the services
3. Definitions and Interpretation: Definitions of technical terms, service-related terminology, and rules of interpretation
4. Scope of Services: Detailed description of cloud services, managed services, and support to be provided
5. Service Provider Obligations: Core obligations including service delivery, maintenance, security measures, and compliance requirements
6. Customer Obligations: Customer responsibilities, access requirements, and cooperation obligations
7. Service Levels: Service level commitments, measurement metrics, and remedies for non-performance
8. Data Protection and Security: Data handling, security measures, privacy compliance, and breach notification procedures
9. Intellectual Property Rights: ownership and licensing of IP, including customer data and service provider technology
10. Charges and Payment: Fee structure, payment terms, expenses, and billing procedures
11. Term and Termination: Duration, renewal terms, termination rights, and consequences of termination
12. Confidentiality: Protection of confidential information, permitted disclosures, and survival terms
13. Liability and Indemnification: Limitation of liability, indemnification obligations, and insurance requirements
14. Force Majeure: Events excusing performance, notification requirements, and consequences
15. Dispute Resolution: Process for resolving disputes, governing law, and jurisdiction
16. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
