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Recruiting Service Level Agreement
"I need a Recruiting Service Level Agreement for our Hong Kong tech company's expansion in Q2 2025, covering high-volume recruitment services (50+ positions) with strict KPIs for time-to-fill and candidate quality, including provisions for bulk hiring discounts and technical skill assessment requirements."
1. Parties: Identification of the service provider (recruitment agency) and the client company, including full legal names and registered addresses
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of recruitment services to be provided, including types of positions, geographical coverage, and exclusivity terms if any
5. Service Provider Obligations: Specific responsibilities of the recruitment agency, including screening processes, candidate sourcing methods, and communication protocols
6. Client Obligations: Client's responsibilities, including providing job descriptions, feedback timeframes, and necessary information
7. Service Level Requirements: Specific performance metrics, KPIs, and service standards the recruitment agency must meet
8. Fees and Payment Terms: Fee structure, payment schedule, and conditions for fee payment
9. Data Protection and Confidentiality: Obligations regarding handling of personal data and confidential information in compliance with Hong Kong laws
10. Term and Termination: Duration of the agreement and circumstances under which it can be terminated
11. Warranties and Indemnities: Guarantees provided by both parties and protection against potential claims
12. Dispute Resolution: Process for resolving disagreements, including jurisdiction and governing law
13. General Provisions: Standard contract clauses including notices, assignment, and entire agreement
1. International Recruitment: Additional terms for cross-border recruitment services, including visa assistance and compliance with immigration laws
2. Volume Hiring Provisions: Special terms and pricing for bulk hiring requirements
3. Replacement Guarantees: Terms for replacing candidates who leave within a specified period
4. Executive Search Services: Specific provisions for C-suite and senior executive recruitment
5. Off-Limits Agreement: Restrictions on recruiting from client's organization
6. Success-Based Pricing: Alternative fee structures based on successful placements
7. Training and Onboarding Support: Additional services for candidate integration
8. Crisis Management: Procedures for handling recruitment during extraordinary circumstances
1. Schedule 1 - Fee Schedule: Detailed breakdown of all fees, including placement fees, retainer structures, and additional service charges
2. Schedule 2 - Service Level Metrics: Detailed KPIs, measurement methods, and reporting requirements
3. Schedule 3 - Required Reports: Templates and specifications for regular reporting requirements
4. Schedule 4 - Communication Protocols: Detailed procedures for regular communications and escalation paths
5. Appendix A - Standard Operating Procedures: Detailed recruitment processes and methodologies
6. Appendix B - Compliance Checklist: List of regulatory requirements and compliance procedures
7. Appendix C - Data Protection Protocol: Specific procedures for handling personal data in compliance with PDPO
8. Appendix D - Role Categories: Classification of different position types and corresponding service levels
Authors
Financial Services
Technology
Manufacturing
Retail
Healthcare
Professional Services
Education
Real Estate
Logistics
Hospitality
Construction
Insurance
Telecommunications
Media and Entertainment
Human Resources
Legal
Procurement
Compliance
Operations
Finance
Senior Management
Talent Acquisition
Human Resources Director
Talent Acquisition Manager
Procurement Manager
Legal Counsel
HR Business Partner
Chief Human Resources Officer
Recruitment Manager
Operations Director
Hiring Manager
Contract Manager
Compliance Officer
HR Operations Manager
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