This IT Services Contract template is designed for use in Hong Kong when establishing a formal relationship between an IT service provider and a customer requiring technology services. It is particularly suitable for arrangements involving software development, system maintenance, cloud services, IT consulting, or managed services. The document incorporates Hong Kong's legal requirements and business practices, including provisions for data protection, electronic transactions, and intellectual property rights. It provides a comprehensive framework for defining service scope, performance standards, pricing, and risk allocation, while ensuring compliance with Hong Kong's regulatory environment. The contract is structured to accommodate various IT service arrangements, from straightforward support services to complex system implementations.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Ƶ's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification and details of the service provider and customer
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of IT services to be provided
5. Service Provider's Obligations: Key responsibilities and commitments of the service provider
6. Customer's Obligations: Key responsibilities and commitments of the customer
7. Service Levels: Performance standards and metrics for service delivery
8. Charges and Payment: Pricing, payment terms, and invoicing arrangements
9. Intellectual Property Rights: Ownership and licensing of IP in deliverables and existing materials
10. Data Protection and Security: Obligations regarding data handling, privacy, and information security
11. Confidentiality: Protection of confidential information
12. Term and Termination: Duration of agreement and termination rights
13. Liability and Indemnities: Risk allocation between parties
14. Force Majeure: Provisions for handling events beyond parties' reasonable control
15. General Provisions: Standard boilerplate clauses including governing law, notices, etc.
1. Change Control: Procedures for managing changes to services or specifications - include for complex or long-term services
2. Transition and Implementation: Process for service setup and migration - include when there's a significant implementation phase
3. Disaster Recovery: Business continuity and disaster recovery procedures - include for business-critical services
4. Staff and Key Personnel: Requirements for service provider personnel - include when specific staff expertise is crucial
5. Audit Rights: Customer's rights to audit service provider - include for regulated industries or critical services
6. Source Code Escrow: Arrangements for source code protection - include when custom software is developed
7. Service Credits: Financial remedies for service level failures - include for SLA-driven services
8. Export Control: Compliance with export regulations - include for international service provision
9. Anti-Bribery and Corruption: Specific compliance obligations - include for public sector or high-risk territories
1. Service Description: Detailed technical specifications of services
2. Service Levels and Service Credits: Detailed performance metrics and remedies
3. Charges: Detailed pricing structure and calculation methodology
4. Security Requirements: Specific security standards and procedures
5. Data Processing Agreement: Detailed data protection obligations and procedures
6. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
7. Change Control Procedure: Detailed process for managing changes
8. Form of Change Order: Template for documenting agreed changes
9. Key Personnel: Details of key staff and their roles
10. Exit Plan: Procedures for service termination and transition
Relevant legal definitions
Clauses
Relevant Industries
Technology
Financial Services
Healthcare
Retail
Manufacturing
Professional Services
Education
Government
Telecommunications
E-commerce
Relevant Teams
Legal
Information Technology
Procurement
Operations
Risk & Compliance
Information Security
Commercial
Finance
Project Management Office
Service Delivery
Relevant Roles
Chief Information Officer
IT Director
Chief Technology Officer
Procurement Manager
Legal Counsel
Contract Manager
IT Project Manager
Information Security Officer
Operations Director
Risk Manager
Compliance Officer
Commercial Director
Technology Consultant
Service Delivery Manager
Find the exact document you need
Consent To Release
A Hong Kong law-compliant document authorizing the release and sharing of personal information, governed by the Personal Data (Privacy) Ordinance.
Download
Contractor To Subcontractor Contract
A Hong Kong law-governed agreement between a main contractor and subcontractor defining the terms, obligations, and specifications for construction or engineering works.
Download
Authorization To Release Employee Information Form
A Hong Kong law-compliant form authorizing the release of specified employee information to designated recipients, with built-in privacy protections.
Download
Mortgage Servicing Agreement
A Hong Kong law-governed agreement outlining terms for the administration and servicing of mortgage loans by a designated servicer on behalf of a mortgage owner/lender.
Download
Hospital Reference Letter
A formal medical document used in Hong Kong's healthcare system for patient referrals between healthcare providers, containing essential medical information and referral details.
Download
Consent Letter To Immigration
A Hong Kong law-governed formal authorization document used to grant specific permissions to the Immigration Department for processing immigration-related matters.
Download
Sublicense Software
A Hong Kong law-governed agreement allowing a licensed software user to grant software usage rights to a third party, subject to Hong Kong's technology and IP laws.
Download
Authorization To Release Medical Information To Family Members
A Hong Kong-compliant authorization form allowing healthcare providers to share specified medical information with designated family members, subject to privacy regulations.
Download
Rent Payment Contract
A Hong Kong law-governed agreement establishing rental payment terms and conditions between landlord and tenant, including payment schedules and related financial obligations.
Download
Executor Letter Of Direction
A Hong Kong legal document used by estate executors to instruct financial institutions and other parties on specific actions regarding deceased persons' assets and estate matters.
Download
Insurance Reimbursement Form
A Hong Kong-compliant insurance claim form for policyholders to request reimbursement of covered expenses under their insurance policies.
Download
Injury Liability Waiver
A Hong Kong law-governed waiver document that protects service providers by having participants acknowledge and accept activity-related risks.
Download
Privacy Policy User Agreement
A Hong Kong law-governed agreement outlining an organization's personal data handling practices and user privacy rights under the PDPO.
Download
Medical Treatment Authorization And Consent
A Hong Kong-compliant medical treatment authorization and consent form establishing informed consent between healthcare providers and patients while ensuring legal protection for all parties.
Download
Medical Information Consent Form
A Hong Kong-compliant consent form for the collection and handling of patient medical information, meeting local privacy and healthcare regulatory requirements.
Download
Consent Form To Share Information
A Hong Kong law-compliant form authorizing the sharing of personal information between specified parties while ensuring data privacy protection.
Download
Labor Invoice
A Hong Kong-compliant invoice document for billing labor services, meeting local employment and tax regulations while providing detailed work and payment information.
Download
Release Authorization
A Hong Kong-governed document that provides legal authorization for the release of specific information, documents, or assets from one party to another.
Download
Tenant Reference Letter For A Friend
A formal character reference document used in Hong Kong's property rental market, written by a friend to support a potential tenant's rental application.
Download
Statement Of Outstanding Invoices
A Hong Kong law-governed financial document that formally records and communicates outstanding unpaid invoices and amounts owed between business parties.
Download
Dental Invoice
A Hong Kong-compliant billing document for dental services that details treatments provided, costs, and payment terms.
Download
Standard Reinsurance Agreement
A Hong Kong law-governed agreement between a reinsurer and ceding insurer establishing terms for risk transfer, premiums, and claims procedures.
Download
Release Request Form
A Hong Kong-compliant formal document used to request and authorize the release of specific information, documents, or assets between parties.
Download
New Ownership Letter
A formal document under Hong Kong law confirming the transfer of property ownership from one party to another, including essential ownership change details and property information.
Download
Media Release Agreement
A Hong Kong law-governed agreement authorizing the use and distribution of media content, establishing usage terms and protecting both parties' rights.
Download
Consent For An Access To Information And Personal Information Request
A Hong Kong law-governed consent form for accessing and processing personal information, ensuring compliance with local privacy regulations.
Download
Release Of Liability Waiver
A Hong Kong law-governed document where participants waive certain legal rights to make claims, subject to local statutory limitations on liability exclusions.
Download
Personal Information Consent Form
A Hong Kong-compliant consent form for personal data collection and processing under the PDPO, documenting individual consent for data handling activities.
Download
Interview Offer Letter
A Hong Kong-compliant formal letter inviting a candidate to attend a job interview, detailing interview arrangements and requirements.
Download
Guarantor Letter For Lease
A Hong Kong law-governed letter where a guarantor commits to fulfilling a tenant's lease obligations in case of default.
Download
Employer Registration Certificate
A mandatory certification issued by the Hong Kong Labour Department validating an organization's status as an employer in Hong Kong.
Download
Deposit Refund Form
A Hong Kong-compliant form for processing and documenting deposit refunds, capturing all necessary party information and refund details.
Download
Consent And Indemnity Form
A Hong Kong law-governed document combining explicit consent provisions with indemnification clauses to manage risks and protect parties' interests.
Download
Actor Release Form
A Hong Kong-compliant legal agreement securing rights and permissions from performers for the use of their performance, image, and likeness in media productions.
Download
Vehicle Purchase And Sale Agreement
A Hong Kong law-governed agreement that documents the terms and conditions for the sale and purchase of a vehicle, ensuring legal compliance and protecting both parties' interests.
Download
Authorization For Medical Information Release
A Hong Kong-compliant authorization form for the release of medical information, ensuring legal protection for both healthcare providers and patients.
Download
Consent Form For Use Of Photographs
A Hong Kong law-governed consent form authorizing the capture and use of photographs, ensuring compliance with local privacy and copyright regulations.
Download
Authorization To Disclose Information
A Hong Kong law-compliant document authorizing the disclosure of specific information between designated parties, subject to data privacy regulations.
Download
General Release And Waiver Of Claims
A Hong Kong law-governed agreement where one party releases their right to pursue legal claims against another party in exchange for consideration.
Download
Simple Manufacturing Agreement
A Hong Kong law-governed agreement establishing terms for manufacturing services, including quality standards, pricing, and delivery requirements.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)