¶¶Òõ¶ÌÊÓÆµ

Service User Agreement Template for England and Wales

Create a bespoke document in minutes,  or upload and review your own.

4.6 / 5
4.8 / 5

Let's create your Service User Agreement

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get your first 2 documents free

Your data doesn't train Genie's AI

You keep IP ownership of your information

Key Requirements PROMPT example:

Service User Agreement

"I need a Service User Agreement for my new software-as-a-service platform that will launch in March 2025, focusing on data protection compliance and clear service level commitments for enterprise customers in the UK."

Document background
The Service User Agreement is essential for businesses operating in England and Wales that provide services to users, whether consumers or businesses. This agreement protects both parties by clearly defining service terms, payment obligations, and compliance requirements. It incorporates key aspects of UK consumer protection legislation, data privacy laws, and industry regulations. The document is particularly important in today's digital economy where services are increasingly provided online and across borders. A well-drafted Service User Agreement helps prevent disputes by setting clear expectations and establishing proper risk allocation between parties.
Suggested Sections

1. Parties: Identification and details of the service provider and user

2. Background: Context and purpose of the agreement

3. Definitions: Key terms used throughout the agreement

4. Services: Detailed description of services provided

5. Payment Terms: Pricing, payment methods, and payment schedule

6. Term and Termination: Duration of agreement and termination conditions

7. Data Protection: GDPR compliance and data handling procedures

8. Liability and Indemnification: Limitations of liability and indemnification provisions

Optional Sections

1. Service Levels: Specific performance metrics and standards - include for technical or measurable services

2. Intellectual Property: IP rights and usage terms - include when IP is created or licensed

3. Force Majeure: Provisions for unforeseeable circumstances - include for long-term or critical services

4. Insurance: Insurance requirements and coverage - include for high-risk or regulated services

Suggested Schedules

1. Service Description Schedule: Detailed technical specifications of services

2. Pricing Schedule: Detailed pricing structure and rates

3. Service Level Agreement: Detailed performance metrics and remedies

4. Data Processing Agreement: Detailed data protection obligations and procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ ¶¶Òõ¶ÌÊÓÆµ | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Relevant legal definitions






























Clauses






























Relevant Industries
Relevant Teams
Relevant Roles
Industries

Consumer Rights Act 2015: Primary legislation governing consumer rights in the UK, covering contracts for goods, digital content, and services

Consumer Contracts Regulations 2013: Regulations covering information requirements and cancellation rights for distance and off-premises contracts

Consumer Protection from Unfair Trading Regulations 2008: Legislation prohibiting unfair commercial practices between traders and consumers

UK General Data Protection Regulation: Post-Brexit data protection legislation governing the processing of personal data in the UK

Data Protection Act 2018: UK's implementation of data protection standards, working alongside UK GDPR

Privacy and Electronic Communications Regulations: Regulations governing electronic communications, cookies, and direct marketing

Electronic Commerce Regulations 2002: Regulations covering electronic contracts and information society services

Electronic Communications Act 2000: Legislation providing legal framework for electronic signatures and communications

Unfair Contract Terms Act 1977: Legislation regulating unfair terms in contracts, particularly exclusion clauses

Misrepresentation Act 1967: Law governing false statements which induce parties to enter into contracts

Equality Act 2010: Legislation protecting against discrimination in the provision of services

Supply of Goods and Services Act 1982: Law implying terms about quality of service into service contracts

Competition Act 1998: Legislation prohibiting anti-competitive behavior and abuse of dominant market position

Financial Services and Markets Act 2000: Regulatory framework for financial services and markets in the UK

Communications Act 2003: Primary legislation governing telecommunications and broadcasting services

Alternative Dispute Resolution Regulations 2015: Regulations governing alternative dispute resolution for consumer disputes

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Use Licence Agreement

find out more

Trademark Licence Agreement Between Parent And Subsidiary

find out more

Online User Agreement

find out more

Loan Licence Agreement

find out more

End User Licence Agreement

find out more

Copyright Licence Agreement For Written Work

find out more

Content Licence Agreement

find out more

Beta User Agreement

find out more

Basic Licence Agreement

find out more

Video Licence Agreement

An English law agreement governing the licensing and usage rights of video content between content owners and users.

find out more

Software As A Service Agreement Pro Customer

An England and Wales-governed agreement for the provision of software as a service, with strong customer protections and compliance with UK regulations.

find out more

Trademark Concurrent Use Agreement

An English law agreement allowing multiple parties to legally use similar trademarks under specified conditions.

find out more

User Generated Content Contract

A legal agreement under English and Welsh law governing the creation, sharing, and usage of user-generated content on digital platforms.

find out more

Network User Agreement

A legally binding agreement under English and Welsh law governing network access terms, security protocols, and user responsibilities.

find out more

Service Use Agreement

A legally binding agreement under English and Welsh law that governs the terms and conditions for using a provider's services.

find out more

Service User Agreement

A legally binding agreement under English and Welsh law that governs the relationship between service providers and users, setting out terms for service delivery and usage.

find out more

End Of Service Agreement

A legally binding agreement under English and Welsh law that documents the terms of employment termination, including settlements and mutual obligations.

find out more

Click Wrap Agreement

A digital contract formation method used in England and Wales where users indicate acceptance by clicking 'agree' to terms and conditions.

find out more

No Liabilities Agreement

An English law agreement establishing terms for excluding liability between parties for specified activities or services.

find out more

User Agreement And Privacy Policy

A combined user agreement and privacy policy document governed by English and Welsh law, establishing service terms and data protection protocols.

find out more

Licensing Agreement

An English law agreement granting rights to use intellectual property, defining terms of use and payment obligations.

find out more

Download our whitepaper on the future of AI in Legal

By providing your email address you are consenting to our Privacy Notice.
Thank you for downloading our whitepaper. This should arrive in your inbox shortly. In the meantime, why not jump straight to a section that interests you here: /our-research
Oops! Something went wrong while submitting the form.

³Ò±ð²Ô¾±±ð’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ³Ò±ð²Ô¾±±ð’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

Our bank-grade security infrastructure undergoes regular external audits

We are ISO27001 certified, so your data is secure

Organizational security

You retain IP ownership of your documents

You have full control over your data and who gets to see it

Innovation in privacy:

Genie partnered with the Computational Privacy Department at Imperial College London

Together, we ran a £1 million research project on privacy and anonymity in legal contracts

Want to know more?

Visit our for more details and real-time security updates.